Junior IT Technician
NHS Jobs Crewe
Provide advanced 1st and basic 2nd line support to all users, investigating and diagnosing IT faults and problems including hardware and software problems on client machines, servers and network equipment. Assist the IT Technicians in providing comprehensive IT support to staff within the Trust and contribute to new and existing local documentation, user guides and information.
Keep accurate and timely records within the IT Service Desk, making sure that the end user always receives feedback on the progress of faults and changes. Manage the flow of tickets through the helpdesk to ensure they are triaged effectively and have the correct SLA assigned.
Assess incoming incidents and prioritise work according to timescales and processes. Escalate issues impacting on your ability to complete tasks or meet specific objectives to the IT Service Desk management team ensuring issues are flagged in a timely manner.
Install and configure networked PCs, laptops and peripheral devices including printers across all Trust locations. Create User Accounts, manage permission and passwords. Provide additional support to end users as required. Complete checklists for daily/weekly/monthly tasks as set out by the IT Service Desk Manager.
Keep accurate and timely records within the IT Service Desk, making sure that the end user always receives feedback on the progress of faults and changes. Manage the flow of tickets through the helpdesk to ensure they are triaged effectively and have the correct SLA assigned.
Assess incoming incidents and prioritise work according to timescales and processes. Escalate issues impacting on your ability to complete tasks or meet specific objectives to the IT Service Desk management team ensuring issues are flagged in a timely manner.
Install and configure networked PCs, laptops and peripheral devices including printers across all Trust locations. Create User Accounts, manage permission and passwords. Provide additional support to end users as required. Complete checklists for daily/weekly/monthly tasks as set out by the IT Service Desk Manager.
Engage in training opportunities to further develop skills and knowledge in key areas, such as desktop support, networking and operating systems Maintain satisfactory standards of safety and security in relation to rooms and equipment. Undertake any other relevant duties as may reasonably be requested by your line manager.
Mid Cheshire Hospitals NHS Foundation TrustCrewe
within the IT Service Desk at Mid Cheshire Hospitals. We are looking for a flexible individual and someone who is passionate about IT, and providing excellent levels of service to Trust staff.
As a Junior IT Technician you will provide advanced 1st...
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