Leeds - Quality Manager (XN07)

PRINCIPAL DUTIES & AREAS OF RESPONSIBILITY Supervision & Management To be responsible for the day-to-day supervision of the quality system, thereby helping to ensure the maintenance of the highest standards of care and service; to participate in management meetings within the Department of Medical Physics & Clinical Engineering and the Clinical Service Unit to ensure quality management underpins all decisions, developments, and policies; to liaise with the leads in each discipline to assign tasks aimed at delivering, implementing and maintaining a quality system designed to meet all prevailing standards and/or regulations; to manage their own time and prioritise work in order to meet agreed targets and outcomes; to oversee the planning, implementation and developemnt of the quality system by bringing together team members from all disciplines; to lead and train (where applicable) staff to conduct internal quality audits to supervise any staff assigned to assist with the quality system, where appropriate.

to give presentations and provide training where necessary to staff relating to quality management in the Department of Medical Physics & Engineering to promote quality issues across the organisation; Quality Management To develop and maintain the quality system that adheres to ISO 9001 and take responsibility for the quality policy and quality manual including regular review and updates; to organise the regular management review of the quality system, with senior departmental and hospital management and chair or deputise the Quality Management review meetings to provide a full annual report for managers as part of the management review; to liaise with external auditors and inspectors in relation to ISO 9001 accreditation and clinic accreditation with the Clinical Movement Analysis Society (CMAS) and other accreditation schmes as required Communicate complex issues and negotiates with external organisations.

to organise and plan the inspections to maintain ISO 9001 quality management with external bodies Effectively incorporate all sections within Department into the Quality Management System to provide information periodically for management review, including technical and quality management reports; to participate, along with area leads, in the setting of targets and minimum standards across the organisation, with reference to ISO and other relevant standards; to participate along with the area leads to devlop cost improvements whilst delivering a quality service to participate in regular service development meetings to continually improve service and develop strategic plans to achieve these goals.

to monitor and analyse complex information around performance against these targets through gathering relevant data and producing statistical reports; to carry out process audits to determine compliance with tests and procedures, so ensuring these are properly understood, carried out and evaluated and that modifications are investigated if necessary; to be responsible for lisiaisng with section leaders to perform root cause analysis where necessary, to look at incident trends and report these to the Senior Management Group and governance meeting to troubleshoot across the organisation in order to develop and maintain the quality of the service; to define Standard Operating Procedures in collaboration with relevant staff members, and produce these in a standardised format; to develop and maintain a document control and management system, using hard copies or electronic systems as necessary, and including archiving; to apply the quality system in compliance with national and Trust policies, including environmental and health and safety standards; to keep full and accurate records of all work in a format that facilitates audit trails to be followed for the purposes of accreditation, whilst also maintaining confidentiality; to promote the quality system to all other staff members by motivating, instructing, teaching and informing them; to deliver general and specialist training on all aspects of quality management to a wide range of staff, including students, trainee and clinical scientists, technical, medical, nursing and administrative staff as appropriate.

Professional To monitor developments in the field of quality systems, with particular reference to the field of healthcare science and medicine, and develop state-of-the-art practices locally; to liaise regionally, nationally and internationally with other centres regarding quality management and accreditation; to maintain effective communication with professionals e.g., medical, nursing, auditors outwith the department to maintain effective services; to maintain professional development through participation in a Continuing Professional Development Scheme, if appropriate; to participate in the Trust Performance Management Review scheme.

Data Collection & Audit To ensure the collection and maintenance of data as part of the Departments quality management system database,; this will include auditing current practice including some statistical analysis of the data to identify trends which may indicate further interventions to ensure best practice working with the area leads to ensure data submissions are performed within the specified time frames and to assist with clinical and financial data validation where necessary to be responsible for, and participate in, the audits of performance of the Department as a whole and as individuals which may involve sensitive discussions around indivual performance.; to be responsible for collating of the Departments audits and inputting to Trust clinical audit framework to be responsible for Quality Assurance under the guidance of the leads, including data audit, assessment of performance, and development and refinement of QC procedures; to participate in the Departments regular audit, clinical review and other meetings.

Research To provide support to research staff in managing data and performance measures; to participate in the Departmentsresearch and audit programmes; the Quality Manager is encouraged to attend and present at scientific and technical meetings if applicable.