In Day Scheduler / Planner / Customer Service

• Hourly Rate: £12.02
• Location: Lincoln
• Job Type: Full-time, Temp to Perm

Join the team at in Lincoln as an In Day Scheduler. This role is crucial for delivering business-critical services, ensuring that both planned and reactive work is scheduled effectively to meet business performance targets. Initially office-based, this position offers a transition to a hybrid working model after passing a probation period of approximately 5-6 months.

Day-to-day of the role:

• Take ownership of today’s and tomorrow’s work schedules, ensuring all work is completed within the agreed timescale.
• Prioritise and deploy reactive work according to the priority matrix to field resources via telephone, complying with health and safety guidelines.
• Ensure resources have the availability to complete the work and remove any tasks that cannot be completed as planned.
• Escalate high priority work that cannot be deployed to the relevant teams.
• Maintain communication with both internal and external customers to keep them informed and realign expectations.

Required Skills & Qualifications:

• Well-organised with excellent administration skills.
• Ability to work effectively within a team while managing your own workload.
• Strong communication skills at all levels with both internal and external customers.
• Proficient in prioritisation and decision-making.
• Driven and ambitious, with a commitment to providing world-class customer service.

Benefits:

• Opportunity for permanent employment after temporary period.
• Hybrid working model available after passing probation.
• Competitive hourly rate.
• Inclusive and supportive team environment.

Additional Information:

• 37 hours per week, shifts between Monday and Sunday, including bank holidays, on a rota basis. Operating hours are between 7am and 9.30pm.
• Interviews scheduled for the week commencing 20/01/25.
• You must be available to start on 3rd February, with no leave for the first three weeks due to training requirements.

To apply for the In Day Scheduler position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.