[ref. n1878418] Junior Operational Services Manager - Cramlington
Work in an organisation that supports its staff and focuses on staff experience as much as it does the experience of its patients? You can live and breathe in an area that has the cleanest air, cost effective living, great nightlife, some of the best schools with a wealth of history available on your doorstep.
Sound too good to be true? Well it isn’t, this is what you get when you work for Northumbria Healthcare and, this is…the Northumbria Way!
What the Northumbria Way means for you:
- Extensive staff health and well-being programme including access to our specialist Wellbeing Hub
- Support and connection through a variety of Staff Network groups
- A range of flexible working opportunities
- Generous annual leave and pension scheme
- Access to lease car and home electronics scheme (qualifying criteria applies)
- Opportunities to improve your professional development through our vast training programmes
- On-site nursery places via salary sacrifice
- Access to savings scheme via salary sacrifice with Northumberland Community Bank
Our teams deliver care from hospitals, a range of community venues and people’s homes. Our hospitals include a specialist emergency care hospital (the first of its kind in England), three general hospitals and community hospitals. In the community we deliver a wide range of community and public health services.
We lead in innovation and quality, having opened the Northumbria Healthcare Manufacturing and Innovation Hub during the Covid-19 pandemic and have recently launched our Community Promise – a pledge to make a real impact not just in healthcare but on the wider factors that affect people’s lives, such as education, employment and the economy.
If Northumbria Healthcare sounds like somewhere you could belong we would love to hear from you. Visit our website to catch up on our latest news.
Whilst Northumbria Healthcare are a highly innovative organisation, the use of Third Party Artificial Intelligence (AI) presents a risk to the integrity of our Recruitment & Selection processes. If you use AI, and it poses a risk to the integrity your individual recruitment process, we may withdraw your application at any stage of the process.
Job overview
We are seeking to recruit an enthusiastic Junior Operational Manager to join our Medicine & Emergency Care Business Unit. The successful post holder will support the senior team and have responsibility for the delivery of safe and effective Patient Flow throughout the Trust, alongside responsibility for an Operational Services Manager patch including Discharge Lounge, 2 wards & Procedures Unit.
Please note we reserve the right to close this vacancy prior to the closing date once the required number of suitable applications have been received.
Please ensure you have prior approval from your current line manager that a secondment agreement can be facilitated within your current department before applying.
Main duties of the job- To ensure effective leadership, management, coordination and control of a defined area within the directorate at an Operational level.
- To role model compassionate and inclusive leadership in order to shape the creation of a collective leadership culture within the trust. This means demonstrating a consistent leadership style which (a) engages, enables and empowers others (b) uses coaching to promote ownership of learning and quality improvement and (c) facilitates team working and collaboration within teams / departments and across organisational boundaries.
- To provide leadership support in the development of clinical and support services.
- To actively support the general manager in and contribute to the development of Directorate strategy and objective setting.
- To support the achievement of objectives within both the trust and Directorate.
- To support the General Manager in the delivery of services so as to meet the performance targets for the trust.
- To participate in the Managers on call system on a frequent basis.
- To effectively manage the pay and non-pay resource.
- To actively contribute to the achievements of the Directorate’s business plan.
- To plan for future growth, changes in working practices and project manage changes to successful implementation.
Working for our organisation
We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, in addition to our state-of-the-art Northumbria Specialist Emergency Care Hospital, the first of its kind in England.We also care for people in their homes and provide services from facilities in local communities such as health centres. We give people greater choice and control over their care to help them to live independently at home and avoid hospital admission where appropriate.
High quality patient care is at the heart of everything we do and we strive to ensure every single patient and service user has an exceptional experience with us. We have one of the most extensive patient experience programmes of any trust in England.
Detailed job description and main responsibilities
The post holder is expected to challenge staff about behaviour and performance as necessary using tact and diplomacy. They provide support to staff and supervision where required.
The post holder is responsible for dealing with disciplinary and grievance issues which requires sensitivity, tact and negotiating skills.
The post holder is expected to communicate to a wide range of people including members of the public, staff, union representatives, commissioners, consultants and GPs on a range of complex issues.
The post holder is required to provide and receive a range of complex information ranging from financial issues, liaises with service commissioners, interpreting government policies in regards to service development both within the organization and with external partner agencies.
Represent the trust at external meetings.
The post holder is responsible for disseminating information to staff and colleagues in regards to service or practice changes which may be met with hostility and requires good communication skills.
The post holder is required to implement change in services to improve patient care, this requires sensitivity, tact and persuasive skills. This may require presentations or discussions with individuals, teams or large groups of staff both within the organisation or out with the organisation where the information may be deemed as contentious.
Person specification
Qualifications / Professional Registration
Essential criteria- Professional qualification at degree level or equivalent experience at a senior level in the NHS or public sector
- Degree or Post Graduate Management Qualification
- IT skills EDCL or equivalent
Experience and knowledge
Essential criteria- Substantial experience of managing or leading a team
- Experience of implementing change
- Experience and knowledge of recruitment and selection process
- Knowledge and experience of the hospital out of hours management process
- Experience of managing budgets
- Teaching qualification or experience of delivering training/presentations
- Proven leadership skills
- Knowledge of or experience in coaching and mentoring practices and tools
- Knowledge of or experience in Quality improvement tools, techniques and methods
- Project Management Experience
- ENB998
- ECDL
Other requirements
Essential criteria- It is an essential requirement of the role that the post holder has a valid driving licence and is either a car owner and able to use the car for work purposes, or has a Trust personal lease vehicle which may be used for the role. However, the Trust would consider making reasonable adjustments to the role, if necessary, to enable a disabled person to undertake the role.
Applicants who are members of the Armed Forces, and those who have a disability that requires support in the work place (two ticks pledge) and who meet the essential criteria will be interviewed under the Trust's interview guarantee scheme.
We recognise the positive value of diversity and inclusion and are committed to a workforce that is diverse, equal and inclusive. We welcome and encourage job applications from people of all backgrounds. We particularly welcome applications from Black, Asian and Minority Ethnic (BAME) candidates as BAME people are currently under-represented in our workforce as well as other under-represented groups such as LGBT+ and disabled candidates.We are proud to be a Disability Confident Employer, a Stonewall Diversity Champion, we have a Gold award from the Defense Recognition Scheme, and we are delighted to support Apprenticeships, Age Posi+ive and are a mindful employer.
If you require any reasonable adjustments to attend interview please make the recruitment team aware as soon as possible by calling our HR Recruitment Team on 0191 203 1415 option 2.
Applicants who meet the Fit and Proper Person Requirements (FPPR) will require additional pre-employment checks in line with CQC and NHS England statutory guidance.
Make sure to read the ‘applicant guidance notes’ before submitting your application and make sure you know everything there is to know before joining our fantastic trust!
Please note that it is a requirement of this Trust that all successful applicants pay for their own DBS certification if a DBS check is required for the post. The method of payment is a salary deduction from your first monthly pay.