[ref. l61125802] Customer Service Assistant/Business Administrator
McMillan Motors Ltd Greenock
About Us: At McMillan Motors Ltd, we are committed to providing exceptional service to our customers. We are looking for an organised Customer Service Assistant/Business Administrator to join our team and contribute to the ongoing success of our business.
On the job training will be given in order that the applicant has full understanding of systems and processes.
Position Overview: The Customer Service Assistant/Business Administrator will be responsible for a variety of administrative duties and supporting customer service efforts to ensure a smooth, efficient, and pleasant experience for our customers.This role offers a unique opportunity to develop skills in both business operations and customer service. The role will also gain the candidate a Level 5 or 6 SVQS in Business Administration in the first 12 months of employment. This would enable the applicant a formal and structured career path for advancement within our business.
Key Responsibilities:- Meet and greet customers from our Service Reception and handle all areas of after sales duties pertaining to their car maintenance requirements.
- Answer customer inquiries via phone, email, or live chat, ensuring a high level of customer satisfaction.
- Manage customer databases and update records regularly.
- Identify customer needs and offer appropriate solutions and services.
- Provide administrative support to the management team, administrative and accounts team.
- Assist with the preparation of reports, presentations, and other business-related documents.
- Strong verbal and written communication skills.
- Application in Microsoft Office Suite would be advantageous.
- Ability to multitask and prioritise in a fast-paced environment.
- Excellent attention to detail and organisational skills.
- A positive attitude, with a passion for helping others and delivering exceptional service.
- Full UK Drivers Licence would be desirable
- SVQS in Business Administration.
- Opportunity for career growth and development.
- Positive and supportive work environment.
- How to Apply: Interested candidates should submit their CV and a brief cover letter to ailidh@mcmillanmotors.co.uk by 20th March 2025. Please include “Business Administrative/Customer Service Assistant” in the subject line of your email. Any queries please call 01475 783336 and ask for Ailidh or Jamie
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