[ref. i97482316] Glasgow - Boudoir Coordinator

Boudoir Coordinator, Charlotte Tilbury, Glasgow

Full-time position

About Us

Our pace is fast – our products excite and we continue to celebrate success through our talented people.

About Your Role

Supporting the team with overseeing the day-to-day operations in store.

Requirements

• Generally Managing the Boudoir space to ensure all Tilbury standards are maintain at all times, this requires excellent attention to detail and strong sychronisation skills
• Work collaboratively with the wider team to ensure that counter targets are achieved so that we ‘Win Together’
• Be proactive by booking appointments in line with store rotas rather than taking a reactive approach
• 'Share the Magic’ welcoming and greeting guests this includes acting as host being hospitable offering customers refreshments before/during/after scheduled appointments
• Managing customer queries efficiently, using sound judgment and achieving positive outcomes, escalating to your line manager (where necessary) but thinking on your feet is an essential requirement of the role
• Responsible for answering telephone calls/queries and politely taking messages (if applicable)
• Demonstrate a positive and cooperative approach towards your work and your colleagues being an active team player
• Ensuring that all retail artists are running on schedule for their appointments managing, coordinating and realigning the timeline accordingly
• Maintain technology on counter, raising any operational issues to your line manager for resolution in a timely manner
• Demonstrate immaculate grooming standards at all times, reflecting your makeup look ensuring it is in accordance with the Charlotte TIlbury grooming guidelines
• Maintain high standards of timekeeping on counter to ensure team efficiency
• Support retail artists in putting sales through the till and gathering required products to ensure a smooth service
• Assist and maintain an atmosphere of open communication, professionalism and creativity at all times
• Embrace the challenge by having regular liaisons with the events team on upcoming events and commercially plan these in store
• Checking in customers appointments, allocating retail artist for bookings and ensuring there is a streamlined navigation process between bookings

Benefits

• We offer a structured induction programme – Charlotte’s Magic Academy. This exclusive and bespoke induction trains on all aspects of the role that you will need to succeed in providing red carpet customer experience with follow up training provided during your first months of employment. Focusing on artistry and commerce, you will gain a full understanding of our artistry and service expectations
• Structured career development – our team of industry experts are here to support and work with you to explore your learning potential and career goals
• You receive exclusive launches of our incredible products before anyone else – not only that, but you even receive a full Charlotte Tilbury Look on completion of Charlotte’s Magic Academy so you can be a true brand advocate
• Generous 70% staff discount to use on all products
• Access to Tilbury Treats – our very own rewards platform allowing you to save money and gain ‘money can’t buy’ discounts on anything from gym memberships to cinema tickets
• Other fabulous benefits such as life assurance, birthdays off work, team sales incentives and many more