Ward Clerk - SDEC

Choose Well - Choose WWL

Job overview

We require a Band 3 Ward Clerk to be the first point of contact for our SDEC service users.

This is a 12 hour post with opportunity to work extra on an ad hoc basis. The successful candidate will be required to work a variety of shifts to ensure our clients are booked in ,in a timely manner prior to assessment and treatment.

SDEC is currently open 8:00 - 21:00 with plans to expand these in the future.

The role is varied as our clerical staff provide comprehensive support to all staff in SDEC.

The ideal candidate will possess excellent computer skills with the ability to work as an individual and part of a team whilst having a positive attitude to customer care.

The successful candidate must be flexible and organised and display excellent communication and interpersonal skill and deal with a wide range of public and professional staff in a courteous and professional manner, maintaining confidentiality at all times.

• Provide comprehensive administration support to the SDEC Team
• Act as first point of contact for communications to the department and deal with all such communications appropriately, including sensitive issues.
• Create, input and update SDEC admissions/arrivals ensuring data is inputted and notes are scanned onto electronic systems.

Working for our organisation

We have a recognised track record in staff engagement, and living our values.

WWL are committed to placing the patient at the heart of everything we do, and in the provision of safe, effective care that acknowledges and ensures dignity. With this in mind we are seeking to recruit people who share our values and beliefs.

At WWL we value the benefits a rich and diverse workforce brings to our community and therefore welcome applications from all sections of society.

• Provides effective verbal, written and electronic communications by receiving and passing on clear messages and seeking assistance when required.
• Provide a high level of Patient Administration System assistance to clinic, including attending, coding of outcomes and disposals, data collection, checking the NHS central spine GP system.
• Answer telephones and relay messages and enquires in a timely manner e.g. to other depts, nurses, doctors and patients.
• Acts as first point of contact for the person in charge dealing appropriately with all communications and tasks allocated, including sensitive issues.
• Work closely with and support the Co-ordinator.
• Liaises with patients, relatives and visitors on the department providing directions and information as required. Also obtaining the appropriate support when needed form the multi-disciplinary team.
• Maintain and photocopy records, prepare forms and make appointments as requested. This may include organising transport arrangements, ensuring that information give is accurate and up to date.
• Ensure patient’s pathway is printed and available for nursing/medical staff.
• Using Onbase Scan all pathways for admission.
• Ensure name beds are printed out for all patients.
• Uses the CSC system effectively inputting data, checking the recorded personal demographic details are correct. Updating demographic details as needed.
• Liaising with the multi-disciplinary team and assisting in chasing up procedures. Requesting and obtaining investigation reports and informing the relevant staff member the results are available.
• Receives and processes mail and specimens, delivering to the correct ward/department.
• Carrying out errands between departments.
• Maintaining stationery and stock levels. This would include ordering, receiving and checking deliveries are accurate and reporting any discrepancies.
• Maintain the tidiness of the nurses’ station ensuring adequate stock is at hand that may be required by the multi-disciplinary team.
• Establish and maintain an effective filing system.

Person specification

Qualifications

• Basic numeracy & literacy qualifications (or equivalent experience)

• Other IT qualification.

Experience

• Experience in working in an administrative role. Experience of inputting data and obtaining reports from the software. Experience of working in a busy office environment.

• Experience of working within the NHS or Social Services. Knowledge of NHS (

skills

• Good organisational skills Computer literate Good written and verbal communication skills. Ability to relate to people of all levels both internally and externally with tact and diplomacy. Ability to organise work, to work as part of a team or unsupervised, adapting to changing priorities Ability to handle enquiries appropriately and use initiative to solve problems as delegated.

• Evidence of self-development. Minute taking Draft letters / e-mails

Knowledge

• Good knowledge of Microsoft packages especially Word, Excel and MS Teams

• and more

Additional

• Flexible and positive approach to work
• Speak English to an appropriate standard relevant to their role, i.e. with confidence and accuracy, using correct sentence structures and vocabulary, and without hesitation

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Recruitment Information for Candidates

Our Trust prefers candidates to submit applications online. Please contact the Recruitment Team on 01942 244000 if you have difficulty applying online.

The Trust reserves the right to close adverts earlier than the stated closing date if there is a high volume of applications.

We endeavour to inform all applicants of the outcome of their application by email or SMS text message.

Guidance on Completing Your Application

Applications are scored against the person specification, therefore we recommend that you use the supporting information section of your application form to demonstrate how you meet the essential and desirable criteria for the role, providing illustrative examples where possible.

On-Call

Please note that some roles may require you to participate in an on-call rota, if the role is predominantly operational.

Continuous Service

WWL has signed up to the Greater Manchester Continuous Service Commitment. and will recognise your continuous or ‘unbroken’ service in any Greater Manchester Local Authority or NHS organisation, Transport for Greater Manchester, Greater Manchester Fire and Rescue Service or Greater Manchester Combined Authority; giving you access to our service-related benefits.