Finance Assistant (Financial Support Team) - Hybrid Role - ref. e49872523
Salary range of £25k-£27k DOE
🔔 Please note before applying - this role is an entry level role and would suit someone who has a keen interest in a career in Finance! You may have worked in other office based roles before or you may have just finished your studies and are looking for your first step into Finance, if so, this is the perfect role for you!
ABOUT THE ROLE
Goodlord’s mission is to provide the best renting experience in the world and we’re on the hunt for a Finance Assistant, to help us achieve this.
No two days are ever the same at Goodlord so what you’ll be up to will vary. The pace we move at also means priorities will change and you’ll need to be comfortable with this (we’ll support you!). But these are the things that will be core to your role and will keep you busy.
The day to day stuff:
- Being the key touch point between the Goodlord Finance team and our customers
- Ensuring our customers can access the information they need in the quickest, easiest way possible
- Managing the Finance team’s inbound customer service channels
- This will involve answering all manner of customer finance queries by phone & email
- Liaising with other teams across Goodlord to resolve customer queries quickly & completely
- Keeping Customer Records up to date in our CRM & finance system
- Investigating and suggesting process improvement within the role
- Owning the month end billing for the Payments revenue streams
- Other ad hoc projects
ABOUT YOU
You should apply if you:
- You have been doing similar work in a customer support support environment
- Have strong numerical skills, being part of the finance team this will be essential
- Have excellent communication, both written and verbal skills
- You can build effective relationships with everyone - communicating to all stakeholders, internal & external
- You’re super organised and have proven your ability to prioritise effectively and meet deadlines
- You’re proactive and diligent with a willingness to ‘roll up your sleeves’, and the persistence to follow issues through to completion
- You’re constantly trying to improve things and confident to ask questions and deep dive
- Have a strong work ethic and are a self-starter
- You’re resilient to change, flexible and adaptable
ABOUT US
We started Goodlord because we wanted to make renting simple and transparent for everyone involved: the agent, landlord and tenant. We knew Generation Rent would lead to more tenants, with higher digital expectations and we were confident we could provide a solution.
And we did. Like all startups it’s been a bit of a roller coaster journey, but we’re now stronger than ever, with around 3000 letting agents using the platform, exciting & varied product lines and 350 Goodlordians across the group supporting the mission!
Our purpose- building the best rental experience in the world
- is clear to everyone, and so too is the fact that people are central to achieving that mission; we have worked hard to make Goodlord great so we’re proud to have been ranked 10th in the UK's Best Workplaces™ 2022
- Large category.
- Great Place to Work certified - 2024
- Great place to Work top 30 for Development 2024
- Great place to work top 50 for Well being 2024
- Verified by Flexa as a Flexified employer - 2023/2024
- Deloitte Technology Fast 50 - 2023
- Excellence in Wellbeing for our dedication to goodlordian’s wellbeing 2023/2024
- 10th Great Place to Work in the UK large-sized businesses 2022
- 23rd Wellbeing Great Place to Work in UK Large- sized businesses 2022
- 18th best workplace for Women in UK large-sized businesses 2022
- 13th best workplaces for Tech in UK large-sized businesses 2022
Our style is collaboration based on honesty, friendship and respect.
It’s an exciting time here at Goodlord. If you’re inspired by what we’re doing, are up for a challenge and share our values, we’d love to hear from you.
WHY YOU’LL LOVE BEING A GOODLORDIAN:
Aside from the role, the people, our culture and our mission, we have some other things that make Goodlord a pretty awesome place to be. Here’s a few favourites amongst Goodlordians (check out our careers page for more info).- 🚀 Grow with Goodlord: your development is important to us. Have a goal in mind? Share it with us and you can use your £1000 annual development fund to support it. We guarantee you’ll learn loads and develop both personally and professionally at Goodlord too!
- 💕 Your well-being matters: bi-weekly coaching with Sanctus to provide Goodlordians with a safe place to talk and support your mental health
- 🌴 Unlimited holiday and flexible time off: we encourage Goodlordians to make use of their unlimited time off to enjoy the world, recharge and reboot (subject to passing probation and fair usage principles). We also offer time off for volunteering and training, so you can give back to the community and pursue your passions
- 🤗 Supporting your family: we offer Goodlordians of all genders a generous 3 months of fully-paid time off to look after their new arrivals
- 🤩 Our team: we’re an energetic, sociable, and talented bunch who are super passionate about what we do and determined to make a difference. We’re all in it together, we learn from each other, we’re genuine and we don’t have time for politics
If there is anything you need to participate fully in the interview process we'd like to hear about that too, please just include it in your application. Come and join us!
** Please note, as we are regulated by the Financial Conduct Authority, all Goodlordians are required to pass a thorough referencing check via Experian before joining the team. We will only ask for references at the point of making an offer **
Regrettably we are not able to provide sponsorship for this role
No agencies please - we have tried and trusted partners we would turn to should we require support