Haematology Reception Clerical Officer - Truro - ref. e32735715
Job overview
We are looking for a cheerful, conscientious and adaptable person to join our team providing clerical support including reception and booking administration duties in the Haematology Clinic.
Applicants should have excellent communication skills, be self-motivated and able to make full use of the computer systems after training. Common sense, a willingness to learn and the ability to remain calm under pressure are essential attributes applicants will require for this post.You would be joining a dedicated administrative team that supports patient care. You will need to be able to work in a calm, logical and methodical way but be able to multi-task whilst dealing with frequent interruptions, and you must possess effective communication skills.
You should have good keyboard skills and previous experience in a healthcare setting would be an advantage. You will be required to have a good level of education and have experience in Administration and Clerical duties with good customer care skills.Full training will be given on IT systems.
The successful candidate will be expected to work flexibly in order to meet the needs of the service.
Main duties of the job
To give a warm and friendly welcome to patients and visitors of the Haematology Clinic with understanding and empathy.
To update the Patient Administration System (PAS) and Aria as required following Trust policy and procedure ensuring accuracy of patient demographics.
To answer the telephone in accordance with Haematology procedures.
To ensure patient Attendances, Outcomes, Referral to Treatment (RTT) and Procedure codes are recorded accurately and in a timely manner on PAS in line with Trust policies and procedures.
Working for our organisation
Royal Cornwall Hospitals NHS Trust is the biggest provider of healthcare services in Cornwall and the Isles of Scilly. Our three main sites are Royal Cornwall Hospital Truro, St Michael’s Hospital Hayle and West Cornwall Hospital Penzance, our staff and services are available across the region.
The Trust employs 5,000+ staff, has a budget of £380 million and 750 beds. We work with health and social care organisations -including NHS Kernow and NHS England- to ensure local healthcare needs are met. We provide acute medical, surgical and specialist services to around 500,000- which can increase significantly during busy holiday periods.
The Trust has teaching hospitals status as part of the University of Exeter Medical School. Keeping at the forefront of medical advances, we continually develop clinical services and are committed to maximising the range of specialist care offered locally.
We can offer you a rewarding career in a supportive working environment. We have extensive educational links to help you realise your full potential and develop skills to provide outstanding healthcare to the local community.
Enjoy an outstanding quality of life in a place that offers surfing beaches and fishing harbours to beautiful countryside and historic towns. With clean air, plenty of opportunities for outdoor activities and excellent schools, colleges and universities (including adult education) it is the ideal place for families and for you to develop your own career.
Detailed job description and main responsibilities
PLEASE NOTE: To view the full Job Description and Person Specification, please click the supporting document on the right-hand side.
To be an employee of the NHS you need to successfully complete the following:
- Identity Checks
- Professional registration and qualification checks
- Employment history and reference checks
- Occupational Health clearance
- Satisfactory Disclosure and Barring Service check
- Right to work in the UK
For further information please visit:
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We reserve the right to close this advert early.
We may be able to offer flexible working. Please discuss at interview.
We may be able to offer sponsorship but this is not guaranteed.
Person specification
Qualifications
Essential criteria- Minumum of two GCSE "O" Level or equivalent level of general education to include English Language and Mathematics
- Administration qualification
Experience
Essential criteria- Proven Administration or reception experience
- Previous NHS experience
Attention to detail
Essential criteria- Attention to detail
- Ability to organise and prioritise workload
Disposition/Adjustment/Attitude
Essential criteria- Accurate written skills
- Excellent communication skills
Thank you for your application if you have not received a reply within 21 days of the closing date you have been unsuccessful on this occasion. Please be aware that your application and related documents will be retained confidentially for a period of 12 months.
It is vital that you provide full and accurate details of your current immigration status on the application form. To work in the UK all candidates who are not UK or Republic of Ireland (RoI) nationals require a visa - we may be able to provide sponsorship, but this is not guaranteed.
Benefits include optional pension and life assurance and a dedicated Childcare Co-ordination Team
We are committed to ensuring our staff are developed, engaged and supported to work in different ways to support the ever-changing environment in which we operate.
The Royal Cornwall Hospitals Trust is a non-smoking organisation.
Should you require an alternative format of this application form (such as Braille, audio or large print), please telephone 01872 255755
In submitting an application form, you authorise Royal Cornwall Hospitals NHS Trust to confirm any previous NHS service details via the Electronic Staff Record Inter Authority
Royal Cornwall Hospital is an Equal Opportunities employer.