Trainee Business Support Administrator
Forest of Dean District Council is dedicated to creating a vibrant and sustainable future for our community. Our priorities are centred on fostering thriving communities by empowering and engaging residents, enhancing infrastructure, promoting community well-being, and ensuring social equity.
We are committed to decarbonisation and nature recovery, focusing on renewable energy transitions, energy efficiency, transport transformation, nature recovery, and food resilience. Additionally, we strive to build a sustainable economy through the promotion of a circular economy, robust business support, workforce skill development, sustainable town initiatives, and the preservation of natural capital.
About the role…
Are you looking to kick-start your career in local government administration with an opportunity that offers hands-on experience, continuous learning, and a chance to make a difference?Join us as a Trainee Business Support Administrator and play a vital role in supporting the Forest of Dean District Council. This is a unique opportunity to begin your career in a dynamic environment where you'll develop key skills, gain valuable experience, and contribute to the community.
We also welcome applications from school leavers interested in joining us as an apprentice; please note that in this case, the salary mentioned above will be adjusted to reflect apprentice rates.
Key Responsibilities:
Support the Council: Provide essential administrative support across various departments, ensuring the smooth handling of day-to-day tasks.
Learn and Grow: Develop a deep understanding of the Council's services and operations through on-the-job training and collaboration with different teams.Customer Interaction: Handle enquiries efficiently and effectively via face-to-face interactions, telephone, email, and social media, ensuring a high level of customer service.
IT Proficiency: Use multiple IT systems to manage, resolve, and accurately record enquiries.General Administration: Assist with office tasks such as photocopying, scanning, data entry, diary management, and support for Council employees.
Liaison: Forward enquiries to appropriate services or organisations, and effectively communicate with Officers, Senior staff, and Councillors.
Continuous Development: Attend additional training as required to enhance your skills and ensure the efficient delivery of your role.
You will need…
GCSE Level 9 - 4 (formerly A* to C) Maths and EnglishCommitment to attaining a Business Administration qualification
Excellent interpersonal skills – Communicates effectively and confidently
Good level of IT and keyboard skills with a confident attitude to learn new systems
Excellent attention to detail
A willingness to learn and work with various teams as the demands of the Council varies
Special Conditions…
Ability to travel
For more information about this role please see the Job Description/Person Specification.What can we do for you…
Agile working allowing a mix of home and office working
Flexible working arrangements (the role will primarily office based and your attendance at the Coleford Office will be required for the majority of the time)26 days paid annual leave (pro rata if you are working part time) plus bank holidays, which increases to 29 days after five years of service
In addition you will have an extra two volunteering days a year for you to support a charity of your choice
There is a Health cash plan giving you cash back on health, dental and eye care which is a non-contractual benefit reviewed on an annual basis.
Generous contributory local government pension scheme
Employee Assistance Programme 24/7, providing positive, preventative and supportive advice and counselling to deal with everyday events and issues
Cycle to work scheme
Salary sacrifice car lease scheme with significant tax and NI savings to be made on electric cars
Generous sickness cover above statutory entitlements
Terms and conditions applyThese are just a handful of the benefits that you can enjoy when you join us!
Please note this role will start mid-October/beginning November 2024Your application will not be considered if you have not provided a supporting statement, in addition to your CV.
Accredited of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy/ies - Please state this within your covering statement or in a separate email.
Safer recruitment practices are applied to all job vacancies. Successful candidates will be required to complete a pre-employment medical questionnaire; provide references; proof of identity; nationality and immigration status; three years’ employment or education history (if applicable) and, in some cases, verification of criminal record.