Property Projects Administrator
Property Projects Administrator
Salary: £29,257 per annumType: Permanent, Full time (35 hours per week)
Location: Oxford, Winchester or Staines based with hybrid working - 3 days per week in the office
Are you ready to make a real difference to our customers’ homes? We are looking for a Property Projects Administrator to join our team working together with our Surveyors and Case Managers to ensure safe, quality homes for individuals and families in need, directly shaping stronger communities.As a member of our team, you will be at the heart of projects that enhance living standards and leave a lasting, positive legacy.
About us
We’re a UK housing association committed to a new vision – providing homes people love to live in.
With over 38,000 homes in management across London and southern England, we provide a wide range of homes for social, affordable and private rent, specialist housing services, as well as homes for sale and shared ownership.
Our 70,000 customers have diverse backgrounds and levels of income and we’re here to provide all of them with homes that are safe, high quality and sustainable. And with social housing roots going back eight decades, we continue to ensure that every penny of profit we make is reinvested into our charitable social purpose – delivering more homes and better services for customers.
We’re also members of the G15, a group of leading housing associations that work together to house one in ten Londoners and tackle the housing crisis.
About the Role
As a Property Projects Administrator, you’ll be part of a team managing repairs projects in customers’ homes across A2Dominion’s property portfolio including disrepair and damp and mould cases and applications for Aids & Adaptations. You and your team members will play a key role in ensuring our housing assets remain safe, compliant, and well-maintained through good surveying practices and project management.
In this role, you’ll be working alongside our Surveying and Case Management Team, and you will be responsible for supporting them in ensuring cases progress and our customers are kept fully informed of what’s happening with their homes.
Some Key Responsibilities
Provide general administrative support to the Property Projects Team including collating documents, maintaining team spreadsheets, and setting up calendar appointments as required
Monitor team in-boxes and allocate tasks appropriately
Respond to basic customer and external stakeholder initial enquiries via telephone and email including processing aids & adaptations referralsTrack open cases to ensure progress is maintained by dialogue with surveyors, internal and external contractors and raise any concerns with Senior Surveyors/ Technical Managers
Assist in preparation of Latent Defects casework for handover to Programme & Compliance Team
Initiate contact with customers/external stakeholders as required to book appointments and provide updates
Raise repairs on repairs system as required
Raise purchase orders on F&O system as required and match/query invoices received where necessary
More about you
GCSE level (or equivalent) in Maths and English (Grades A* - C)Proficient in use of Microsoft packages such as Word, Excel and Outlook
Excellent customer experience and communication abilities
Experience of working in a customer focused environment
Join us in making a tangible impact on housing in the UK, where your expertise contributes directly to improving lives and shaping thriving communities. We want to provide homes that people love to live in.
As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life.
We offer a wide range of staff benefits. For this role, these include:
25 days’ holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of serviceUp to 8% contributory pension
Flexible working
Investment in your learning and development.
In addition, all permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family.
We also operate a Cycle to Work Scheme whereby employees have access to cycling equipment throughout the year and can pay via monthly salary deductions.
Whatever the role, we want you to bring your knowledge and experience to play your part in improving people’s lives.
If you require a reasonable adjustment during the recruitment process, please contact our Talent Team to request: resourcing@a2dominion.co.uk
A2Dominion Group is a Disability Confident Employer.
At A2Dominion Group, we recognise the positive value of diversity, promote equality and inclusivity in our hiring processes. We always aim to recruit the person who is most suited to the job and welcome applications from people of all backgrounds – men and women, people of all ages, sexual orientations, nationalities, religions, and beliefs.
Meeting the role requirements
We recognise that some people will only apply for a role if they meet 100% of role requirements. If this sounds like you, we’d still encourage you to apply and also to arrange a call with one of our recruitment team to discuss your application further at resourcing@a2dominion.co.uk
A2Dominion is proud to be a family friendly employer
Everyone is welcome at A2Dominion Group.
Join us at A2Dominion, where your expertise will be integral to our recovery journey, creating lasting positive changes in the lives of our customers. If you possess the right motivation and drive to contribute to our recovery and change initiatives, we invite you to apply and be a crucial part of our team.