Ecommerce Operations Manager

Here at Edinburgh Woollen Mill we are looking for an Ecommerce Operations Manager to join our Digital team at our Head Office in Carlisle. We’re one of the largest fashion retailers in the UK and as part of our ongoing expansion throughout digital channels, we’re on the lookout for somebody who can oversee the smooth running of our ecommerce platforms and help to deliver continued growth in a key area of the business.

Reporting to the Head of Digital, you’ll have the opportunity to be involved in some exciting projects, for a brand steeped in heritage, across an omni-channel environment. If you’d like to be part of a dynamic team, in a forward-thinking business, with excellent career prospects then read on…

What you’ll be doing:

• Acting as a conduit between the Digital team and other departments within the organisation and also external agencies and partners.
• Ensuring the efficient and effective running of the ecommerce platforms.
• Oversee web development plans, both ad-hoc and in-line with the wider digital strategy.
• Coordinate and project manage inter-departmental teams to deliver best-in-class projects on-time.
• Manage software integrations, including PIM (and PIM workflows), CRM databases and audience segmentation, email automations, loyalty programmes, review and social media integrations, along with despatch software.
• Provide a technical understanding for the business, on both new and existing software, assessing the benefits and analysing how they fit into the company’s plans.
• Identify areas for website improvement, focusing on UX and CRO techniques, presenting the financial implications.
• Produce and present digital trading and performance reports.
• Provide technical assistance, when required, to our stores, regarding the online ordering system.

We need you to have:

• Experience in digital technologies, ideally with an ecommerce focus.
• Knowledge of SaaS platforms, such as PIM, CRM and ESP.
• Project management experience, with a willingness to multi-task and get things done.
• Strong analytical, organisational and problem-solving skills.
• An ability to make the technical easy to understand.
• Enthusiasm for the worlds of digital, and fashion.

It would be great if you had:

• Experience in an omni-channel environment, even better if it is fashion-based.
• Knowledge of GA4, GTM, GSC.