Trading Standards Officer
What's involved with this role:
Temporary Trading Standards Officer
Reference no: Hampshire 101060Pay Rate: £17.60 per hour PAYE
37 Monday – Friday, normal working hours
This opening assignment is for 3 months
City: WINCHESTER
Working as part of The Hampshire Trading Standards Team you will undertake inspections and sampling, provide advice, investigate complaints, and where necessary take appropriate enforcement action to proactively protect consumers by ensuring a fair and safe marketplace that supports a safe, fair and equitable trading environment in Hampshire which is compliant with Local and National standards and priorities.
Key Responsibilities:
Undertake proactive and reactive Inspections and sampling as directed by service priorities.Investigate and report on complaints and enquiries from members of the public and businesses, liaising with businesses to resolve any issues of non-compliance.
Work with businesses to help them comply with relevant legislation in their sector through the provision of advice and guidance where required.
Collect and analyse business data to build a picture of business compliance through accurate recording and reporting of information received and activity undertaken and using this data as part of your investigations.
Contribute to or lead on specific activities, projects, or programmes, directing and guiding junior staff as appropriate.
Work as an integral team member to support the Trading Standards Service by working collaboratively and demonstrating best practice.
Being open to change. This includes being creative in supporting continuous improvement or changes to systems or processes. L
Leading by example. This includes being even-handed, supportive, and not letting personal opinions override business needs, and communicating professionally, openly and honestly.
Delivering a quality service by having a customer focussed mindset.
Qualifications:
Formal qualification to GCSE level 4 or equivalent, including Mathematics and English, and formal qualification beyond GCSE's or significant relevant work experience, Appropriate professional qualification e.g. Diploma in Trading Standards, Diploma in Consumer Affairs, DCATS, FCATS, legal qualification - desirable
Knowledge:
Proven knowledge of criminal law and civil lawKnowledge of risk assessment models.
Experience:
Experience of providing advice to business and consumers.Experience of investigating criminal offences.
Skills & Abilities:
Project management skills.Good organisational skills, with the ability to plan for recurring tasks and individually assigned responsibilities at pace.
Investigation and reporting skills, or other relevant experienceCompetent IT skills especially in the use of Microsoft Office 365 suite of applications.
Very good written and verbal communication skills (in person and on telephone or video conferencing), demonstrating professional, open and honest communication.
High standard of customer service / Interpersonal skills: Being able to communicate with a variety of different people in sometimes difficult situations, building a rapport with businesses and consumers, giving guidance, advice and support on important information
Good attention to detail and ability to follow prescribed working practices – in order to adhere to legal and policy requirements.Good record keeping with the ability to accurately and succinctly record discussions, activity, and advice to ensure we have robust records of all interventions for potential use as evidence and/or for decision making.
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
Clients are generally looking for candidates who are local to, or who can commute easily to the place of work. It will help your application if your CV states, in broad terms, where you reside – there is no need for a full address.
Please feel free to apply to us directly via jobs@tclrec.com by quoting the job reference and exact job title.
To help speed up the process of uploading your CV to the client we would ask that you send us your CV in Word format (or equivalent) if possible, not as a PDF.
If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension, you will be working at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than umbrella pay terms.We do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.
Due to the number of CVs being sent to us under current market conditions, unfortunately we cannot respond to all applications. If you have not heard from us within 3 working days please assume that you have not been shortlisted on this occasion.We will, however, be very happy to receive future applications from you for other roles.
ALD1
Job Ref: Hampshire 101060
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.