Telephonist / Administrator - NHS - ref. q22829523
NHS Jobs Hemel Hempstead
The post holder will develop good working relationships with managers and colleagues within , with other The Marlowes staff across the Hertfordshire Partnership University NHS Foundation Trust and outside agencies. The post holder will also communicate with service users/carers where the subject of the conversation may require the post holder to deal with sensitive and/or contentious information.
To effectively make use of communication skills and to manage constructively any barriers to communication. Using judgement and initiative to ensure that calls, messages and/or queries are dealt with efficiently and timely. Chasing actions, outputs and outcomes. Handling queries from colleagues and others connected with the services.
To effectively make use of communication skills and to manage constructively any barriers to communication. Using judgement and initiative to ensure that calls, messages and/or queries are dealt with efficiently and timely. Chasing actions, outputs and outcomes. Handling queries from colleagues and others connected with the services.
Keep data/information systems up to date and stores information correctly and safely. To maintain filing systems as needed To help with general office administration: such as lone working tracking and other duties as needed.
Hertfordshire Partnership NHS Foundation TrustHemel Hempstead
will be responsible for providing a telephonist support service at The Marlowes.
The post holder will be required to work with minimal supervision, using their proven excellent customer service skills to answer and redirect all calls coming to The Marlowes...
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