Customer Service Advisor
Your new company
My client, an award-winning financial services organisation based in the heart of Liverpool's business quarter, is seeking a professional customer service advisor to join their team on a 12-month fixed-term contract.Based from smart offices and very easily commutable from all areas of Liverpool, this is a great opportunity for someone who has a passion for going that extra mile.
Your new role
The position is being offered full-time from Monday to Friday with a hybrid model in place working from home, Mondays and Fridays.Please note this is a 100% phone-based position.
This position will form part of a large customer service team where service to internal and external customers is paramount.
Some of your duties will include but not limited toAnswering all inbound customer care queries in a timely manner.
Responding to queries via email.
Updating customer personal details and ensuring accuracy at all timesMaking changes to due dates and settlement figures.
Able to solve problems and provide appropriate advice.
Escalating calls appropriately to Customer Service Team Manager or Complaints team if unable to resolve them as first point of contact.
What you'll need to succeedProven history within an office-based customer service position
Confident in dealing with all levels of customer, both internal and external
Great attention to detail
Strong communication skills, both written and verbal
Exceptional listening skills
Proactive and can do approach
What you'll get in return
Fantastic city centre locationHybrid model
Competitive salary
Supportive and friendly team
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
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