Service Coordinator - ABB
Service Coordinator
At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.That's our story. Make it your story.
This position reports to
Service Center Operations Manager
Your role and responsibilities
We are seeking a Service Coordinator to join our dynamic team, in ABB’s Robotics & Discrete Automation Business Area. In this role, you would be responsible for the planning, coordination, and execution of planned preventative maintenance service activities for robots at customer sites mainly in the UK and Ireland, ensuring full compliance with ABB’s and customer standards, policies, and procedures.Acting as the single point of contact during service execution, this role champions customer satisfaction, resource optimization, and service excellence.
Robotics is a very interesting field, offering constant development possibilities and making every day different. We have a positive and joyful atmosphere, and no micromanagement.
Please note that the work model for the role is onsite, which means working at our Milton Keynes office 5 days per week. This is a full-time position, but daily working hours can be somewhat flexible.
In this role, you will collaborate with two other Service Coordinators to optimize allocation of Field Service Engineers. You will ensure a responsive and professional support to exceed customer expectations, and resolve any issues in collaboration with engineers and managers.You’ll also need to take into account agreements and compliance. As part of tracking the service job completion, you’ll ensure timely and accurate documentation and monitor & manage the cost of poor quality to minimize rework. We also expect you to proactively offer ideas on how to further develop the service delivery processes.
To summarize in brief, you will be mainly accountable for:- Service delivery coordination in a customer centric manner
- Ensuring operational excellence
- Experience in service coordination or operations, preferably in an industrial or technical services environment.
- Strong organizational, self-management, and problem-solving skills.
- Professional communications skills, which includes demonstrating high ownership of your tasks and having a positive ambassador mindset.
- Ability to manage multiple priorities and coordinate with cross-functional teams.
- Working knowledge of service agreements, safety standards, and compliance requirements.
- Proficiency in SAP, Sales Force and Excel would be considerable advantages.
- You hold a current and valid UK VISA/work permit
More about us
As part of our dedication to our employees, ABB UK offers an attractive array of benefits which include:
Competitive salary25 days annual leave plus bank holidays
Competitive contributory pension scheme
Life assurance
Flexible benefits scheme (Includes options to buy/sell holidays, health checks, dental, eye care, gym memberships, cycle
to work, gadget discounts and more)
Open Job Market (internal mobility opportunities, mentorships & access to projects globally)
Employee Assistance Programme
Generous employee referral scheme
Office based flexible working
Private medical cover OR
Private medical cover for yourself and partner / family
Generous bonus scheme
For the 4th year running ABB UK has been recognised as a Top Employer in UK. Being certified as a Top Employer showcases an organisation’s dedication to a better world of work and exhibits this through excellent HR policies and people practices.
ABB Robotics & Discrete Automation Business Area provides robotics, and machine and factoryautomation including products, software, solutions and services. Revenues are generated both from
direct sales to end users as well as from indirect sales mainly through system integrators and machine
builders. www.abb.com/robotics
We value people from different backgrounds. Could this be your story? Please apply today, latest May 20, or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe. #MyABBStory