Patient and Public Engagement and Involvement Coordinator
NHS Jobs Stoke-on-Trent
To act as the point of contact for Patient and Public Engagement and Involvement, developing a robust programme of involvement and co-production activities and projects to support improvement and true collaborative working at UHNM. Support the analysis and reporting on National Survey programmes to facilitate action-planning for areas of improvement.
Review patient & visitor feedback (Friends & Family Test surveys, Complaints, PALS concerns, National Survey results) to identify areas for improvement, creating opportunities for collaboration. Support the Patient Experience Coordinator with the management and delivery of the Friends & Family Test survey, ensuring Trust targets are met, and scope new innovative approaches to gaining feedback.
Support the Patient Experience Coordinator with the Hospital User Group membership to ensure a diverse and wider representation at the meeting. Develop and maintain a successful Patient & Carer Council with diverse representation to improve patient involvement and engagement with the Trust, and help improve its services to our local population.
Support and promote the use of Patient Representatives on a wide range of forums across the Trust. Help organise and run focus events such as focus groups and workshops, which could take place on weekends or evenings. To devise a way to measure the success of Patient & Public Involvement and Engagement projects, help monitor and evaluate activities, to ensure continuous improvement.
Collect feedback from from the Patient & Public Involvement members, helping to make any changes to ensure engagement and involvement is meaningful. Support a variety of communication methods to reach different audiences and ensure effective 2 way communication.
Stay updated on Patient Engagement and Involvement policies and strategies at national and international levels, to provide advice and support to the Trust. Attend other ICB patient involvement/engagement meetings/workshops to build effective wider relationships to share information and resources; and promote the work of UHNM.
To be aware of the Trust objectives and contribute to setting team objectives in line with these. To work closely with the Head of Patient Experience and Complaints, PALS and Volunteer Services Manager ensuring timely information on data is available on request and for monthly, quarterly and annual reports.
To review national and local reports pertaining to patient experience to be able to contribute to developing/updating Trust guidance and policy. To liaise with other NHS and statutory organisations where required to benchmark, share good practice and obtain information to assist in service development.
To undertake any other duties at the request of the line manager which are appropriate within the role. Occasionally be exposure to distressing or emotional circumstances, ensuring this is handled in a compassionate and professional manner Authorised signatory Stock control of office stationary VDU/Computer usage input data into computer regularly Personal/Professional Development To take every reasonable opportunity to maintain and improve your professional knowledge and competence To participate in personal objective setting and review, including the creation of a personal development plan and the Trusts appraisal process.
Review patient & visitor feedback (Friends & Family Test surveys, Complaints, PALS concerns, National Survey results) to identify areas for improvement, creating opportunities for collaboration. Support the Patient Experience Coordinator with the management and delivery of the Friends & Family Test survey, ensuring Trust targets are met, and scope new innovative approaches to gaining feedback.
Support the Patient Experience Coordinator with the Hospital User Group membership to ensure a diverse and wider representation at the meeting. Develop and maintain a successful Patient & Carer Council with diverse representation to improve patient involvement and engagement with the Trust, and help improve its services to our local population.
Support and promote the use of Patient Representatives on a wide range of forums across the Trust. Help organise and run focus events such as focus groups and workshops, which could take place on weekends or evenings. To devise a way to measure the success of Patient & Public Involvement and Engagement projects, help monitor and evaluate activities, to ensure continuous improvement.
Collect feedback from from the Patient & Public Involvement members, helping to make any changes to ensure engagement and involvement is meaningful. Support a variety of communication methods to reach different audiences and ensure effective 2 way communication.
Stay updated on Patient Engagement and Involvement policies and strategies at national and international levels, to provide advice and support to the Trust. Attend other ICB patient involvement/engagement meetings/workshops to build effective wider relationships to share information and resources; and promote the work of UHNM.
To be aware of the Trust objectives and contribute to setting team objectives in line with these. To work closely with the Head of Patient Experience and Complaints, PALS and Volunteer Services Manager ensuring timely information on data is available on request and for monthly, quarterly and annual reports.
To review national and local reports pertaining to patient experience to be able to contribute to developing/updating Trust guidance and policy. To liaise with other NHS and statutory organisations where required to benchmark, share good practice and obtain information to assist in service development.
To undertake any other duties at the request of the line manager which are appropriate within the role. Occasionally be exposure to distressing or emotional circumstances, ensuring this is handled in a compassionate and professional manner Authorised signatory Stock control of office stationary VDU/Computer usage input data into computer regularly Personal/Professional Development To take every reasonable opportunity to maintain and improve your professional knowledge and competence To participate in personal objective setting and review, including the creation of a personal development plan and the Trusts appraisal process.
Attend in-house Trust training to support and develop leadership and management skills
University Hospitals of North Midlands NHS TrustStoke-on-Trent
Job overview
An exciting opportunity has arisen to join the Patient Experience team in a brand new role as Patient & Public Engagement & Involvement Coordinator. This role will be instrumental in supporting the development and delivery...
Manchester University NHS Foundation TrustManchester, 31 mi from Stoke-on-Trent
you will develop, implement, and manage comprehensive communication strategies that align with our strategic objectives, values, and vision, ensuring inclusive, accessible, and compelling messaging to patients, the public, external bodies, and our...
Manchester University NHS Foundation TrustManchester, 31 mi from Stoke-on-Trent
and positive approach to work.
• Understanding of effective patient and public engagement practices.
Personal Attributes
Essential criteria
• Commitment to NHS and the Trust’s values
• Ability to travel as required...