Breakdown HGV Technician - Witham

The Breakdown Technician is responsible for attending disabled vehicles and returning them to their operation.

Working hours: 24/7 call out, with 1 week in 5 working in the branch

Essential duties and responsibilities

• Carry out routine maintenance and repairs on all makes of vehicles & trailers
• Carry out routine maintenance and repairs on other equipment as and when required and fully trained
• Diagnose and rectify all types of faults
• Arrange 3rd party repairs/recoveries
• Attend disabled vehicles at the roadside or at customer’s premises
• Attend breakdowns on a 24-hour call out basis
• Ensure all vehicles worked upon are handled carefully and that all precautions are taken whilst on the premises/roadside
• Liaise with parts department to attain parts
• Ensure appropriate clocking is made, all job cards and service sheets are completed in a timely manner,
• Ensure accurate reporting on the Scania assistance app (SOS)
• Maintain a high standard of cleanliness and tidiness
• Maintain a thorough and current product knowledge and attend training courses
• Any other duties relevant to the smooth and efficient operation of the department as determined by your manager

Candidate requirements

To perform this role successfully, an individual must meet the minimum qualifications. The requirements listed below are representative of the knowledge, skill and/or ability required.

• Technical qualification (City & Guilds Level 3 or NVQ qualified Technician)

• Current driving licence
• Ability to work within a team  Ability to work within guidelines and to deadlines
• Excellent written and oral communication skills
• High level of computer literacy  Excellent customer service skills
• Awareness and understanding of Health and Safety requirements
• Ability to work under pressure and have a solution-driven approach 

• HGV licence
• Experience of working with Scania products
• Roadside assistance SSOW training
• Main dealer workshop experience