Deputy Practice Manager - Bradford
Line management of the reception, secretarial and administration staff and department leads. Support the Practice Manager and HR lead with HR operations. Dealing with any escalated patient or reception queries Conducting staff appraisals for the reception team, secretarial and administration staff recording sickness, approving, and recording annual leave Implementing effective systems for the resolution of disciplinary and grievance issues, maintaining an overview of staff welfare Evaluate, organise, and oversee staff inductions and training to ensure all staff are adequately trained to fulfil their role.
Production and management of rota forecasting working with the Finance Manager and Practice Manager. Ensuring the rotas are uploaded to the clinical system and Team net working with the assistant Practice Manager. Ensure that tasks on the clinical system are dealt with efficiently and within a timely manner.Monitoring of appointment availability and altering the clinical system to ensure capacity meets demand working with the assistant practice manager. Manage IT resources to safeguard patient records. Be the first point of contact for the complaints process, ensuring complaints are dealt with in a timely manner and resolve problems/complaints with staff and patients, investigate and generate letters and escalate to the Practice Manager as and when appropriate.
Generate audits and review data as required. Ensure all targets are delivered on time. Support the overall practice clinical governance framework. Support the Practice Manager in the reviewing and updating of practice policies and procedures. Identify trends and devise solutions to reduce risk and repeated occurrences of significant events.
Take minutes and actions from meetings. Health and Safety audits Management of annual checks- PAT, Fire risk assessments etc Update TeamNet Booking mandatory training as and when directed by the Practice Manager Check the practice email address for any patient messages via web mail.
Work with the practice manager to achieve targets. Attend PPG meetings. Assist the Practice Manager as and when necessary. Support the practice and management team with continuous improvement and change initiatives. Development Opportunities Deputise for the Practice Manager.
Attending Practice Manager meetings with the practice manager and attending for the practice manager in their absence. Assist the Practice Manager with staff issues to propose and implement solutions to these issues.Key working relationships summary. The Deputy Practice Manager will report into the Practice Manager for all general management responsibilities including absence management, appraisal, and development plans.
They will work with the Management Team to design and implement an annual operational plan to ensure that the service(s) meet their contractual obligations and to ensure that the service has an appropriate skill mix of staff on duty who are able to meet the needs of the service.