Customer Service Assistant

• Location: Basingstoke
• Job Type: Full-time, Temp to Perm
• Salary: £12.50 per hour
• Shift Patterns: Sunday
• Thursday 06:00
• 14:30 or Tuesday
• Saturday 08:00
• 16:30

My client is seeking confident and dedicated Customer Service Assistants to join their team. This role is ideal for someone who thrives in a dynamic environment and is committed to providing exceptional customer service. The successful candidate will be the first point of contact for customer queries and will play a key role in maintaining and enhancing customer relationships.

Day-to-day of the role:

• Take telephone calls and emails from customers, providing timely and accurate responses.
• Use various systems to endeavour to answer customer queries immediately.
• Assign queries which cannot be answered immediately to designated “responder groups” and expedite a response.
• Escalate delays or urgent issues to senior management teams.
• Develop strong relationships with customers and become the expert on the designated customer.
• Proactively contact customers regularly to ensure there are no issues and seek feedback.

Required Skills & Qualifications:

• Minimum 1 year of experience in customer services.
• Experience in logistics operations and operational roles is desirable.
• Familiarity with DWS systems and ticketing systems is advantageous.
• Strong communication and interpersonal skills.
• Ability to drive, as this is essential for the role.
• Proven ability to handle multiple tasks and meet deadlines.
• Strong problem-solving skills and the ability to proactively identify and resolve issues.

Benefits:

• Competitive hourly rate.
• Opportunities for permanent conversion.
• Structured shift patterns.
• Dynamic and supportive work environment.

To apply for this Customer Service Assistant position, please submit your CV or contact Hannah at Reed Basingstoke.