Accommodation Support worker - South (Wythenshawe)

Housing Support Worker (Grade 5)

Hours: Full time – 35 hours per week

Working pattern: 9:00am – 2:30pm

Driving licence: Essential

About the role

An opportunity has arisen for a Housing Support Worker (Grade 5) to join the Homelessness Service within the Directorate for Families, Health and Wellbeing. The role involves providing high-quality, flexible outreach support to individuals and families who are homeless or at risk of homelessness, many of whom may have multiple and complex needs.

Support will be delivered primarily within customers’ accommodation and across local community venues, with a strong focus on promoting independence, resilience, and positive long-term outcomes.

• Act as a lead professional / key worker, coordinating support with customers and partner agencies
• Assess customer needs, support prioritisation of issues, and develop clear, outcome-focused action plans
• Support customers to set and achieve realistic goals through choice, engagement and commitment
• Build positive professional relationships and appropriately challenge behaviours that may undermine progress
• Deliver personalised interventions focused on skills development and behavioural change
• Monitor and advise on rent accounts, affordability and personal budgeting, highlighting risks of non-payment
• Support customers through the rehousing process, helping to minimise time spent in temporary accommodation
• Maintain accurate, up-to-date records and contribute to service performance reporting
• Work collaboratively as part of a wider team, sharing best practice and contributing to team objectives

• Experience working with vulnerable people, homelessness, or complex needs
• Strong communication, organisation and problem-solving skills
• Ability to work independently and engage effectively with partner agencies
• Confident adopting a flexible, assertive and person-centred approach
• A full driving licence is essential

Equality and accessibility

Diversity is positively valued. Where the role holder is disabled, every effort will be made to provide the necessary aids, adaptations or equipment. Where duties cannot be undertaken, job redesign will be fully considered.