Telesales & Customer Service Advisor

Depot: LWC Manchester

Overview

To complete a daily Out Bound Diary, building relationships with Customers, whilst work on retaining existing accounts, reporting technical faults on behalf of customers, up selling on certain products and introducing new lines. Taking a high volume of incoming calls which include customer complaints, queries, orders etc, contacting potential customers, order processing and arranging deliveries.

• To ensure high standards of customer services, taking and inputting orders efficiently and accurately.
• Have the ability to convert Incoming calls to Planned Out-Bound calls.
• To have a clear and personable telephone manner.
• Take ownership of solving customer issues through pro-active customer service.
• To promote the sale of LWC Drinks own brand products.
• To retain strong relationships with account managers, helping them in acquiring new business and

• Building relationships with weekly telesales customers, being a regular point of contact.
• To promote from our promotional brochure and up sell specific drives.
• Understanding the need to target specific Customers with products that are relevant to them.
• Be responsible for certain administration duties within the office; confirmation, sorting the post, filing,

• Plan calls and target GAP's in supply using relevant systems.

Knowledge and Experience:

• Excellent Customer Service Skills.
• Use of Microsoft Excel for spreadsheets and records.
• Ability to use the trinity system.
• Good teamwork skills.
• Good communication and relationship building skills.
• Good product knowledge.

Additional Information:

3 weekends a month

Our aim is to provide the best customer service in the industry, employing over 1,800 people, at 18 depots across the UK, with a Support Centre and Hub Distribution Centre based in Manchester.