Business Analyst - CRM & Process (12 month Fixed Term Contract)

Job Advert

early intervention and increased farmer wellbeing continues to underpin a period of rapid evolution at the charity.

Within this evolution is the introduction of an organisational wide new CRM platform. The charity is currently in the midst of

beneficiaries.

while improving donor engagement, volunteer coordination, and overall service delivery.

KEY RESPONSIBILITIES:

• Process Design & Development:
• Lead the design and development of business processes, ensuring alignment with the charity’s goals and objectives.
• Lead the mapping of supporter, beneficiary and partner journeys and how they interact with teams, CRM, the website and third

• Develop and document processes, including workflows, data management practices, and user roles.
• Stakeholder Engagement & Requirements Gathering:
• Collaborate with various teams (e.g., fundraising, communications, volunteer management and service delivery) to facilitate

• Facilitate workshops and discussions to ensure stakeholder needs are fully understood and addressed in support of new

• Establish clear communication channels between technical teams and end-users to ensure the CRM processes meet the charity’s

• Documentation & Training:
• Create comprehensive documentation for the newly established business processes, including process maps, user guides, and

• Provide ongoing support and guidance to users as they adapt to the new system and processes.
• Continuous Improvement & Governance:
• Establish a governance framework to monitor the effectiveness of business processes and ensure they are adhered to across the

• Gather feedback from users and stakeholders to identify areas for improvement and refine processes as needed.

PERSON SPECIFICATION:

Essential:

• Proven experience as a Business Analyst, with a strong track record in designing and implementing CRM processes, ideally within

• Deep understanding of CRM systems, including how they can be leveraged to improve organisational performance.
• Familiarity with the voluntary / charity sector, including developing and improving work on supporter journeys and

• Excellent communication and facilitation skills, with the ability to engage stakeholders at all levels.
• Strong analytical skills and the ability to translate business needs into effective processes and system requirements.
• Experience in process mapping, documentation, and developing training materials.

Desirable:

• Experience of process and system improvement within organisations providing mental health services and support.
• Knowledge and experience of using and implementing MS Dynamics 365.

Personal Attributes:

• Highly proactive and self-motivated, with a passion for building something new.
• Adaptable and resilient, with the ability to navigate and manage change in a dynamic environment.
• Collaborative and team-oriented, with a strong focus on achieving results that align with the charity’s mission and vision.
• Detail-oriented, with strong organisational skills and the ability to prioritise tasks effectively.

developments at RABI. Full training and support will be provided for the right candidate.

the right to close this advertisement early if we receive a suitable application prior to the deadline.

justifiable. Our recruitment process strives to ensure that individuals are selected only based on their relevant skills, experience, qualifications and abilities.