Product Assurance Team Leader

Overview:

Contract: Permanent

Location: Hybrid (Head Office: Quorum Business Park, Newcastle upon Tyne)

This is a hybrid working role, so you’ll need to be able to work from our Head Office 2 times a month

Salary: Up to £34,500 depending on experience

About the role

We’re excited to be looking for Product Assurance Team Leaders to join our Product Assurance team. The Product Assurance team are responsible for the launch of qualifications and supporting documentation to market, ensuring high-quality, consistency and compliance throughout all published materials.

In this role you’ll be responsible for providing effective leadership and management of the Product Assurance Officers and ensuring that all team targets and deadlines are met against set KPIs. You’ll lead your team to ensure the highest quality of NCFE products are implemented in line with quality assurance measures and regulatory compliance requirements.

You’ll also manage proofreading requests from various teams across the business for both internal and external purposes, coordinating with colleagues to set timelines, and prioritising tasks alongside other responsibilities.

How you’ll make an impact:

• Leading on the creation and delivery of training activities to develop and maintain team knowledge and skills on work processes and requirements
• Overseeing quality assurance by ensuring adherence to technical requirements and regulatory conditions related to the launch of qualifications and supporting materials
• Proactively and continuously identify opportunities for operational improvements in process, practice, and performance
• Managing and balancing competing priorities through effective planning and collaborating with colleagues across the business to deal with unexpected developments and resource demands
• Leading and/or contributing to cross team projects, making sound decisions and finding appropriate solutions on behalf of the team and wider business

We’d love to hear from you if you offer the following:

• Line management experience of a busy team
• Ability to motivate and coach a team to ensure high engagement
• Experience of managing tight deadlines and conflicting priorities
• Strong attention to detail skills, communication and organisational skills
• Excellent decision-making and problem-solving skills
• Ability to influence and negotiate with people at all levels

Feeling inspired? Read the full Job Description

What will we offer you in return?

• Annual leave starting at 25 days and increasing up to 30 days with length of service
• 8 bank holidays and an additional 3 days off during the Christmas closure
• YOU celebration day to celebrate your birthday or another life event
• YOU hour allowing you one hour per month to spend time on something that promotes your wellbeing
• Learning and Wellbeing fund of up to £200 per year
• £400 towards any NCFE accredited qualifications per year
• Up to 20 Volunteering hours per year
• Flexible working culture with a hybrid working approach
• Early finish on a Friday at 4:30pm to start your weekend early
• Health cash plan through Westfield to claim towards health costs such as dental and optical
• Tech and Home scheme with savings at Currys and IKEA
• Employee Assistance Programme with a confidential helpline and access to face to face and telephone counselling
• Pension of up to 9% employer contribution when you contribute 3%
• Death in service payment worth 4 x your salary

Shape real change with an NCFE career

Imagine a career where your contributions affect not only what people learn, but the way that learning is developed and delivered.

With over 170 years of education experience our core purpose remains at the heart of the organisation – to promote and advance learning to create a fairer, more inclusive society, making sure no learner is left behind.

Want to know more? Take a look at our website https://www.ncfe.org.uk/

How to apply

Before applying, please note that we require all candidates to be able to demonstrate proof of Right to Work in the UK.

Ready to join us and shape real change? Apply with your CV if you have the commitment to excel in this position.

Interview Date: Wednesday 9 and Thursday 10 October 2024

Equality, Diversity and Inclusion (EDI) statement

We're committed to building rich diversity into our workforce at all levels, to ensure that we understand and are representative of the communities and customers we serve.

We do not discriminate against anyone due to their gender, sexuality, race, age, religion, beliefs, identity, social background, visible or hidden disability, or neurodiversity. Instead, we pride ourselves on our collaborative, vibrant and high-performance culture which embraces everyone, celebrates uniqueness, and enables everyone's voice to be heard.