Customer Service Specialist Apprentice - Level 3
Prospects Birmingham
Connect the Country and Shape Your Future Join our two
- year apprenticeship and kickstart a rewarding customer service career making millions of journeys possible!
What You’ll Be Doing You’ll be part of a large operational team delivering excellent customer service to over 4 million people using our road network every day, making sure they have safe, reliable journeys.
Based at our busy National Traffic Operations Centre in Birmingham, you’ll be helping us respond to approximately 34,000 enquiries per month in our Customer Contact Centre.You’ll be the first point of contact for our customers, handling a wide range of queries.
Whether it’s an email, phone call or a letter, you’ll be there to provide the help or information our customers need quickly and effectively.
You’ll also learn how to respond to customer problems and complaints and provide accurate, up-to-date information to our operations teams and recovery companies.
As well as gaining real-world experience in a challenging and rewarding role, you’ll learn:- How we manage customer service delivery and performance
- How we work with our suppliers and contractors
- How we support key customer service projects, initiatives and public campaigns What you’ll get in return An apprenticeship at National Highways is your opportunity to help connect the country through learning and growing in a real-world job, with all the development and support you need to shape a bright future with us.
- A competitive salary, which increases as you complete each stage of your programme (subject to meeting apprenticeship performance standards)
- A dedicated line manager, job mentors and a skills coach to guide and inspire you towards your goals
- An Early Talent ‘buddy’ to help you settle into your new role
- Flexible working arrangements and time away from your role to study
- A packed calendar of networking, events and socials as part of our Early Talent community
- A permanent contract from day one As well as a competitive salary and plenty of career development support, you’ll also enjoy a fantastic employee benefits package, which includes a generous pension scheme, annual leave starting at 26 days (rising to 31 days with service) and thousands of discounts at your favourite shops, restaurants and more!
No matter what your background, if you have the passion and dedication to help connect the country and shape your future, you’ll be a great match.
To be successful, you’ll have:- The ability to work effectively with others in a team
- The ability to work to timescales, understanding when and how to prioritise
- The ability to give and receive information effectively
- The ability to write clearly and concisely
- A desire and passion to grow your career at National Highways To be eligible for the apprenticeship learning programme, you’ll also need to meet these essential requirements:
- Minimum of five GCSEs (including English and Maths, at grade C/grade 4 or above) To be eligible for a place on the programme, you must be available to attend the 4-day induction, 8
- 11 September 2025.
We’ll support you with a comprehensive induction and framework training programme and you’ll complete a Level 3 apprenticeship learning programme that will open the door to plenty of opportunities to grow with us.
Our strategic road network is vital to connecting the country, carrying a third of all traffic and two-thirds of freight.Every single day, National Highways get millions of people to where they need to be as efficiently and safely as possible along more than 4,500 miles of motorways and major A roads.
We bring people together, keep businesses moving and help communities to stay connected.
We’re constantly innovating to stay ahead of the curve in building and operating our roads, investing in both the right projects and the brightest talent to help shape our future.
And that's where you come in!
Why You Should Join Us At National Highways, we believe in building a connected country.
We’re passionate about creating an inclusive, collaborative culture where all our people feel empowered, valued and enjoy greater wellbeing to achieve this.
If you share our values of safety, passion, teamwork, ownership, and integrity, you’ll thrive as part of our team.
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