Hospitality Manager - Norwich
You will be working for one of UK’s leading healthcare providers
This nursing home is registered for older people, employing a team of staff skilled in person-centred nursing and dementia care
To be considered for this position you must have proven experience in a similar role within a care home, hotel or hospitality environment
As the Hospitality Manager your key responsibilities include:
Develop a service experience that fits within our family vision and values; being compassion, empathy and transparency in our service deliveryDevelop and maintain a positive working environment for all staff, fostering a culture of teamwork, continuous improvement, and high-quality service
Ensure that all residents are provided with an exceptional experience and that their needs and expectations are met and exceeded
Manage the food service operation, working closely with the executive chef including menu planning, preparation, and delivery of high-quality meals in a timely and efficient manner
Develop and maintain a robust activities program that is tailored to the interests and needs of the residents and is engaging, fun, and promotes health and wellness
Maintain and manage best first impression experience
Ensure the housekeeping function is effective, efficient, and maintains high standards of cleanliness and hygiene throughout the facility
The following skills and experience would be preferred and beneficial for the role:
Excellent people management skills, with the ability to motivate and inspire staff to deliver exceptional service
Strong communication skills, both verbal and written, with the ability to communicate effectively with a wide range of stakeholdersStrong understanding of the principles of first impressions and the ability to ensure that guests have a positive experience from the moment they arrive
Knowledge of food service operations, including menu planning, food preparation, and delivery, as well as a good understanding of nutrition and dietary requirements
Strong understanding of the needs and interests of older people and the ability to develop and deliver a range of activities that are engaging, fun, and promote health and wellness
Strong understanding of the principles of housekeeping, including cleaning, hygiene, and infection control
Strong understanding of budget management and the ability to manage costs effectively whilst still delivering high-quality service
The successful Hospitality Manager will receive an excellent salary of £30,000 per annum. This exciting position is a permanent full time role for 40 hours a week. In return for your hard work and commitment you will receive the following generous benefits:
25 days annual leave plus bank holidays entitlementFull DBS disclosure paid for
Blue Light Scheme
Uniform will be provided
Enhanced rates of pay for bank holidays
Comprehensive induction and training programme
Career development and progression
Wellbeing support
Contributory pension Scheme
Refer a friend scheme
Private medical cover
Reference ID: 6199To apply for this fantastic job role, please call on 0121 638 0567 or send your CV