Housing Officer

£35,452 per annum

• Previous experience working as a Housing Officer / Tenancy Manager / Housing Partner or similar is essential
• Knowledge of housing legislation, policies, and procedure
• Experience of dealing with a complex casework both in person and in writing
• Experience with multi-agency approaches to ASB management
• Experience of providing good tenancy, housing and leasehold advice, and knowledge of best practice and compliance procedures
• Excellent communication skills, both verbal and written, with the ability to communicate complex information in a clear and accessible manner
• Good organizational skills, with the ability to prioritize tasks, manage workload efficiently, and meet deadlines
• UK Driving Licence and access to a vehicle essential

• Handling all aspects of housing management, including Anti-Social Behaviour (ASB), arrears, tenancy reviews, account management, and tenant sign-ups
• Being the first point of contact for tenants, maintaining a visible presence, and providing high-quality support and housing management services
• Manage and report on building safety and compliance
• Provide responsive and effective service to tenants
• Lead on housing management tasks, including managing ASB and arrears
• Maintain accurate records, including Health Wellbeing plans and building compliance records
• Work with commissioners, care providers, and other partners to ensure tenant needs are met
• Manage voids and ensure swift and seamless tenant move-ins
• Foster excellent relationships with Local Authority partners and ensure contractual requirements are met
• Support residents in accessing benefits and financial inclusion services

If you require any additional information regarding the position, please call Beth at Service Care Solutions on 01772 208 966 or send an E-Mail to bethany.wiles@servicecare.org.uk