Customer Service Advisor / Administrator
Are you devoted to delivering superior customer service with a passion for making a difference? If that sounds like you, then we have your next new challenge waiting at the West Brom.
As a Customer Service Advisor, you will provide a service to inbound customer contacts through multiple communication channels, primarily by telephone and email to make outbound contacts as appropriate to maintain or enhance that service. You will ensure our customers’ needs are at the forefront of your day every step of the way.The focus will be on providing comprehensive and knowledgeable information regarding the products and services we offer, processing orders and seeing through the orders from start to finish.
You’ll have every opportunity to take the next step and keep moving: we’re well known for providing excellent development support and always promote from within wherever possible.
Key responsibilities are:
- Delivery of satisfactory customer outcomes, which are right, first-time
- Management and prioritisation of own workload
- Delivery of outstanding customer service which meets department service and quality standards, for every interaction with the customer, whether external or internal
- To develop one's own skills on an ongoing basis, maintaining a Personal Development Plan
- Processing customer orders and arranging deliveries.
Skills & Attributes
You will have excellent front-line customer service skills and be able to communicate effectively. This is a busy role, therefore you will have effective time management skills and be able to work effectively using your own initiative or as part of a team.You will possess a positive attitude with personal drive and be able to respond positively to working within a pressurized environment. Logistical knowledge is desirable but not essential.
What’s in it for you?
We wholeheartedly believe that our people are our greatest asset, that’s why in addition to your salary you will be rewarded with a wide range of other benefits:- You’ll have every opportunity to take the next step in your career. We provide excellent personal development and always look to promote from within wherever possible.
- Generous annual leave starting at 25 days (pro rata)
- Corporate health plan with the option to include family members
- Discounts on Products
Do it today and click apply!
*Please note - We reserve the right to withdraw our adverts earlier than the original published expiry date, therefore if you are interested please submit your application as soon as possible*