Change Communications Manager - Michael Page

About Our Client

The client is a leading financial services business in London who are looking for an interim customer communications person.

Job Description

-Develop a comms plan considering all customer-facing channels

-Develop a briefing template and FAQs for internal teams managing customer-facing channels (social media agents, contact centre agents, dealer comms) and work with Internal Comms teams to ensure messages are managed and cascaded appropriately.

• Craft clear, concise messaging tailored to different audiences, ensuring inclusivity and accessibility.

• You will ensure that the customer experience, customer impact and consumer duty considerations are documented.
• You will recommend a communications approach for changes based on customer needs
• You will scope the change delivery process and budget requirements
• You will craft clear and engaging communications both to explain the change to internal audiences working with Internal Comms teams, and to communicate the change clearly and accurately to our customers, working with various channel managers.

• Robust track record developing and delivering communications plans.
• Demonstrable experience in project managing complex change projects.
• Experience communicating strategies and recommendations to leadership teams.
• Experience working in Agile and using Jira as a Workflow Management tool.
• Experience of directing and managing agency support.
• Excellent written and spoken communications skills.
• Experience of preparing and managing budgets.

• 12 month contract
• Salary up to 55k
• Customer communications role
• Interim position, starting asap
• 3 days in the office in the city
• London based role