Customer Services Advisor temp to perm - ref. d06538303

• Hourly rate: £13.19 PAYE
• Location: West Bromwich (office based)
• Job Type: Temp to perm

The role encompasses a broad range of responsibilities from face-to-face interactions to handling enquiries through various media.

Day-to-day of the role:

• Handle all service enquiries received at the front cashier desk, ensuring customer queries are addressed or escalated appropriately.
• Diagnose and order repairs, liaise with contractors, and guide customers through processes to resolve issues independently.
• Provide information and respond to enquiries about maintenance programmes tailored to specific properties or locations.
• Maintain and administer office records and systems for complaints, tenancy commencements, and terminations in line with procedures.
• Collaborate with internal and external partners on service delivery areas such as repairs, maintenance, and debt recovery, providing advice and assistance.
• Support the repairs maintenance team in logging repairs, arranging gas service inspections, and administrating certificates on the MRI system.
• Utilise a range of IT packages to maintain various databases and perform general office duties.
• Support PFI project activities, assist with problem-solving, provide ad-hoc support, and attend meetings.
• Coordinate internal and external communications on behalf of the management team.
• Administer and ensure compliance with Health and Safety legislation and other regulatory obligations within the PFI’s offices.

Required Skills & Qualifications:

• Experience in customer service, preferably in housing or related fields.
• Strong ability to use IT packages such as Microsoft Word, Excel, and other database software.
• Excellent communication and interpersonal skills, capable of effectively handling a variety of customer enquiries.
• Ability to work independently and as part of a team, with a strong sense of responsibility and initiative.
• Knowledge of administrative procedures and systems associated with housing management.