Technical Support Engineer
The Role: Technical Support Engineer
Salary up to £36k DOE
Generous Company Pension Contribution
My client is looking to recruit a highly motivated and technically...The Role: Technical Support Engineer
Salary up to £36k DOE
Generous Company Pension Contribution
My client is looking to recruit a highly motivated and technically skilled Service Support Engineer to provide technical support for their in-vehicle and out station camera systems and back-office software. This role will be responsible for troubleshooting customer issues, providing technical guidance, and ensuring optimal system performance
Key Responsibilities- Provide first-line technical support to customers experiencing issues with in-vehicle and out station camera systems and back-office software.
- Diagnose and troubleshoot customer reported problems using remote diagnostic tools and clear communication.
- Escalate complex issues to senior engineers or development teams for further resolution.
- Document technical solutions and maintain a knowledge base for future reference.
- Collaborate with internal teams DevOps to ensure customer satisfaction.
- Stay up-to-date on the latest technologies related to in-vehicle camera systems and back-office software.
- Participate in ongoing training programs to maintain technical expertise.
- May provide on-site technical support to customers when necessary depending on location.
The Right Person
The successful Technical Support Engineer will will have a Minimum 2 years of experience in technical support, preferably in a hardware and software environment as well as the following key skills:
- Strong understanding of computer hardware and software principles.
- Experience troubleshooting electronic devices and software applications.
- Excellent problem-solving and analytical skills.
- Proficient in Microsoft Office Suite Word, Excel, PowerPoint.
- Strong working knowledge of remote desktop tools is desirable.
- Strong working knowledge of Linux systems a plus
- Strong working knowledge of network infrastructure
- Experience with video surveillance systems and software a plus
- This is the job for me, I meet all the requirements Call now and lets talk through your experience. Ask for Jon Webster on between 8.30am 5.30pm
- I think Im right for this position, but Im not sure about some of the detail Click apply now so I can read your CV and come back to you.
- Im interested but need to know more about what this job can offer me email jon@precisionsearch.uk with your CV and questions and I will reply with more detail.
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