View Jobs Description

Within the role you’ll be responsible as a first point of contact providing technical troubleshooting assistance to clients via telephone and online. You’ll work with end users to solve electrical, mechanical, and print related issues as well as scheduling field service engineers to attend for site visits where required, providing an excellent service every step of the way.

The role is full time based on site at the Macclesfield offices.

• Providing remote based technical assistance to end users of a variety of machinery including printing presses and finishing equipment, including warranty claims
• Working with the service team to plan and schedule machinery installs, commissioning of new machinery or organising on site equipment repairs
• Ordering parts and organising delivery of these
• Documenting all aspects of every process using the company’s client management systems
• Occasional travel to site to assist in technical troubleshooting.

• Technically competent with troubleshooting skills for both mechanical and electrical issues
• Can read and understand electrical schematics, pneumatic diagrams and mechanical drawings
• Computer literate (confident user of Office, Outlook, Excel and CRM systems)
• Excellent client management / customer service skills
• Great attention to detail
• Electrically or mechanically qualified, OR, has hands on experience equivalent within a similar role
• Full driving licence with willingness to travel on occasion to client sites to assist with troubleshooting.

Based on experience you’ll receive a competitive salary of up to £41,000 based on experience, plus pension, holiday allowance, on site parking, and much more.

Benefits:

• Company pension
• On-site parking

Schedule:

• Monday to Friday

Application question(s):

• Do you have previous experience as a Support Technician?

Licence/Certification:

• Driving Licence (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person