Outpatient Clinic Coordinator - Hoxton Diagnostic Hub
Moorfields - A global leader in Ophthalmology
We are Moorfields Eye Hospital NHS Foundation Trust. Founded in 1804, Moorfields Eye Hospital is a world-class centre of excellence for eye health services, ophthalmic research, and education.
With more than 2,300 staff we are proud to be supported by one of the most diverse workforces in the NHS. Every year we treat more than 700,000 patients at City Road in central London and at our 22 satellites sites, and, in partnership with the UCL Institute of Ophthalmology and Moorfields Biomedical Research Centre we lead one of the most impactful ophthalmic research programmes in the world.
We train many of the leading eye care clinicians in the UK and internationally and have a global reputation for quality and professionalism in ophthalmic care. In addition, we also operate commercial divisions that provide care to private patients in both London and the Middle East.
This is an exciting time to join Moorfields. The pandemic fast-tracked a huge amount of innovation which is changing the way we work and deliver care. Construction is under way on Oriel, our new eye care, research, and education centre being built in Camden.The new centre will be flexible and modern, enabling us to bring together healthcare, eye research and education under one roof for the first time.
If you want to be part delivering world class eye health services and you share our values: excellence, equity, and kindness, then we would love to hear from you!
Job overview
Moorfield's, Hoxton Diagnostic Hub, is looking for two innovative and intelligent individuals to join and exciting team of clinic coordinators. The individual will have the opportunity to develop new skills and also be mentored by senior administration.We require the individual to have strong communication skills and be a proactive worker. You do not need to have hospital experience but strong costumer service experience is essential.
This post requires hours that cover the administrative duties from 08:00 to 16:00 and 09:00 to 17:00.
Main duties of the job
You will be required to provide high quality clerical and administrative support as a member of one of our administrative teams. You will act as first point of contact for all patients, both in a busy outpatient environment and in the administrative offices.We are passionate about delivering an excellent service to patients and you will play a crucial role in achieving this.
Reception duties will also be included such as meeting and greeting patients on arrival to the hospital, checking patients in to the appropriate clinics using the Trust's patient administration system, booking clinic appointments, and accurate recording of patient data.
Additional administrative duties include: ensuring clinics are booked to profile, answering queries (by telephone and in person), filing and supporting the Team Leaders & Clinic Manager with clinic cancellations and other administrative duties.
You will have good interpersonal skills, a polite and courteous manner and a professional attitude. You will have effective verbal and writtencommunication skills, and will enjoy working as part of a team. You will be able to cope under pressure in a busy working environment. Accuracy
and attention to detail are essential, as are good computer skills.
Working for our organisation
At Moorfields, we provide more than just an excellent career and great colleagues to work with. We also offer:
- Salary including High-Cost Area Supplement
- Opportunity to join the NHS Pension Scheme
- Free 24/7 independent counselling service
- Learning and development opportunities
- Easy and quick transport links
- A range of attractive benefits and discounts
- Access to Blue Light Card and other NHS Discount Schemes
- Free Pilates classes
- Full support and training to develop your skills
- Flexible working friendly organisation
And so much more! To see the full range of benefits we offer please see our Moorfields benefits document.
Detailed job description and main responsibilities
Reception duties include: meeting and greeting patients on arrival to the hospital, checking patients into the appropriate clinics using the Trust patient administration system, booking clinic appointments, and accurate recording of patient data.
Additional administrative duties include: ensuring clinics are booked to profile, prepping patients notes, answering queries (by telephone and in person), filing, scanning, booking patient transport and supporting the Supervisor & Assistant Clinic Manager with clinic cancellations and other administrative duties.
Person specification
Education & Qualifications
Essential criteria- Educated to GCSE level or equivalent ( with English & Maths A-C )
Knowledge & Training
Essential criteria- Good working knowledge of Microsoft Office Software
- Knowledge & understanding of confidentiality Issues
- Previous experience using Trust I.T systems e.g PAS, OpenEyes, Medisoft
Experience
Essential criteria- Previous experience carrying out administrative duties and of working with the general public in a customer-orientated role
- Previous experience within a health care setting
Skills & Abilities
Essential criteria- Ability to work within a team in a multidisciplinary service
- Excellent oral & written communication and interpersonal skills
- Ability to work under pressure and to deadlines
- Ability to deal with queries over the phone and in person
Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory DBS disclosure and two references. We do not offer visa sponsorship for roles unless clearly stated in our adverts, so please consider this before applying.
Our commitment to equality, diversity and inclusion is at the heart of our organisational culture. As part of our pledge to take positive action in recruitment we encourage applications from under-represented candidates including BAME (Black, Asian, and Minority Ethnic) and Disabled candidates as we work towards a representative workforce that is able to provide the quality, the dignity and respect and to deliver above and beyond.
Moorfields is a flexible working friendly organisation, and we are committed to helping our employees achieve a work-life balance that is beneficial for health and wellbeing, motivation levels and job satisfaction. Every employee of the Trust has the right to request to work flexibly.Please speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
If we receive sufficient applications, we will close this ad prior to the closing date. You are advised not to delay submitting your completed application.
If you would like to discuss any reasonable adjustments before applying or would like an accessible version of any recruitment documents, please contact the recruitment team at [email protected].
https://www.moorfields.nhs.uk/work-for-us