Customer service Analyst - Immediate Start

Customer service analyst - 2-Month Contract

• Location: Reading (Office-Based)
• Start Date: Immediate
• IR35 Status: Inside IR35 - via Umbrella
• Pay Rate: £120

We are currently seeking Customer service analysts to join our client’s team based in Reading on a 2-month contract. These roles are fully office-based and require candidates who are proactive, highly organised, and confident using Excel.

Key Responsibilities:

• Provide coordination and administrative support across a range of ongoing IT projects
• Work closely with Project Managers to track project progress, maintain documentation, and ensure key milestones are met
• Organise and support meetings, including minute-taking and following up on action items
• Liaise with internal teams and external stakeholders to ensure consistent communication and alignment
• Maintain project governance documents including plans, risk registers, issue logs, and reporting templates
• Support procurement, budgeting, and invoice tracking as required
• Ensure adherence to internal project and compliance frameworks

Key Requirements:

• Proven experience in a Customer Service
• Excellent organisational skills with strong attention to detail
• Effective communication and stakeholder management skills
• Proficiency with Microsoft Office tools (Excel, Outlook, PowerPoint)
• Ability to prioritise tasks and work under pressure in a structured, deadline-driven environment
• Available to start immediately and work full-time onsite in Reading

Contract Details:

• Duration: 2 months
• Inside IR35 - via umbrella company
• Immediate start
• Location: Office-based in Reading (5 days per week)