Road Logistics Customer Care & Operations Specialist
Road Logistics Customer Care & Operations Specialist | United Kingdom | JR2412_0030
Are you ready to take the next step in your career within Kuehne+Nagel in a growing and exciting space? We are looking for a dedicated and detail-oriented Road Logistics Customer Care & Operations Specialist
GOOD REASON TO JOIN
If you would like to become a valued member of our team, we will make sure that you're rewarded for your commitment and expertise. You can join the contributory Kuehne+Nagel pension plan and enjoy our Route 2 Rewards scheme, which offers everything from discounts, benefit information, recognition and its own wellbeing centre.We care for our colleagues (and their immediate family) with our employee assistance programme providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life.
As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation.
ABOUT KUEHNE+NAGEL
With over 80.000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world's leading logistics companies.
YOUR ROLE
As a Road Logistics Customer Care & Operations Specialist, you will be essential in executing top-tier logistics services as per our contractual agreements with customers.
YOUR RESPONSIBILITIES- Coordinate specialised transport services for customer orders, utilising the Loginext Transport Management system along with manual planning.
- Schedule and create cost-effective transport plans, maximizing the use of our fleet versus subcontracted haulage when possible.
- Collaborate with logistics service providers to ensure on-time pick-up and delivery.
- Serve as the first line of support for logistics queries, responding to customer requests and providing proactive solutions.
- Monitor services to guarantee delivery agreements are met, efficiently manage ad-hoc transport requests, and escalate operational issues when necessary.
- Propose and implement initiatives for the enhancement of operational and service processes, including participation in quality review meetings.
- Follow Kuehne + Nagel guidelines, SOPs, and relevant regulations, including WHO GDP and EU guidelines.
- Excellent proficiency in Microsoft Office and strong communication skills.
- Strong customer service focus.
- Excellent communication and interpersonal skills.
- Ability to use own initiative and work unsupervised as well as within the wider team.