First Line Support Officer - Birmingham
Birmingham
IT Service Desk/First Line Support Officer
Rate - £125 a day
Duration - 8 weeks initially
Location - Birmingham
Role would be shift-based and would be covering shifts Monday-Sunday at shifts between 7am - 11pm as part of a rota.
This role will be the first point of contact for end users and in some cases other stakeholders and suppliers, who require assistance from the IT department. This could be with their company issued hardware, software, mobile devices and assist with the fulfilment of requests.The role involves being able to accurately document incidents and requests and use available knowledge base information to provide a prompt first time fix where possible.
Essential:
- Enjoy helping others and providing excellent customer service.
- Experience of Microsoft technologies, including cloud-based services like Microsoft 365.
- Excellent problem solving and troubleshooting skills.
- Excellent interpersonal and organisational skills.
- Experience in delivery of IT service desk processes supporting the business.
- A knowledge of Microsoft systems, particularly Windows Operating Systems, Microsoft365 and Active Directory.
Desirable:
- Experience of supporting Android operating system
- Experience of working with Active Directory and Azure Active Directory
- ITIL Foundation qualification.
TelentBirmingham
incoming phone call and email traffic and respond in line with KPIs.
Create network incident tickets arising from customer reports.
Action Service Requests
Allocate/despatch tickets to technical support and field engineering groups, and other service...
Derby, 28 mi from Birmingham
Article Inspection Reports (FAIRs) in line with the customer and AS9102 requirements.
• Work with customer personnel to gain access to / obtain all the required supporting documentation to support the preparation / completion of the FAIRs.
• Where issues...
Michael PageBirmingham
at every level, both in and out of the workplace.
• Staff benefit significantly from flexible working, generous perks, and a strong focus on personal development and career growth within a positive, people-first environment.
• Due to their ongoing growth...