3334 - Summer Intern - London & Royal Courts of Justice
The Role:
These operational roles are primarily customer facing, requiring successful applicants to be full time office based to provide essential HMCTS services to the public. HMCTS offers a flexible working system in many of its offices, subject to business needs being met. The role includes working in many different departments delivering service to customers in:
- Customer facing roles, including face-to-face contact with service users
- Preparing papers and files for court, tribunals, hearings and meetings
- Scheduling video hearings and data input onto in-house computer systems
This operational role offers you access to professional standards, skills development to help you continue to improve your development and performance and expand your career.
Key Purpose:
This is a temporary placement to support our courts over the summer period. Successful candidates will work as part of a flexible team to cover a variety of general administrative duties as outlined by their manager. It is not intended that each post will carry out the full range of duties.In some positions, role holders will have regular direct contact with court / tribunal users, including members of the Judiciary, service users and the legal profession.
Successful candidates would be expected to work a minimum of 10 weeks of the 12-week contract, with annual leave being provided on a pro rata basis. As these placements provide business cover during peak leave periods, they will be office based only and are offered on a full-time basis of 37 hours per week.
Key Responsibilities:
Administration:
- Preparing papers and files for court, tribunals, hearings and meetings
- Producing court/tribunal documents
- Creating and updating records on in-house computer system and data input
- Draft Standard letters and correspondence, minutes, notes, reports, submissions etc., according to guidelines and instructions
Operations:
- Clerking civil and family courts, tribunals and hearings, ensuring papers and materials are available and up to date
- Assisting court users, supporting listing and rota management, checking files
- Resulting courts accurately, interpreting accurately the information required on a court file
- Handling counter (face to face), written and telephone enquiries
- Seek innovative ways to use problem solving tools to continually improve the customer experience
- Modify / adjust information and make decisions to ensure relevant guidance is given to service users
Checking & Verifying:
- Documents, records, accounts, claims and returns for approval, results, statistics, plans etc. against criteria, regulations or procedures
- Ensuring compliance and that administration documentation meets quality standards
- Role holders may be required to cross check and validate work completed by colleagues
Collecting & Assembling Information:
- For returns, results, accounts, statements, warrants, statistical analysis, reports etc.
- Work may require interpretation of source materials, preparation of bundles, chasing
Communication:
- Communicate and work with the Judiciary, Magistracy, the Cluster Managers, Court staff, and other internal and external stakeholders, suppliers to provide excellent customer service
- To deliver a helpful, prompt, polite and "right first time" service to our internal and external customers
Other duties:
You are required to work in a flexible way and undertake any other duties reasonably requested by line management which are commensurate with the grade and level of responsibility of this post.
Essential Skills, Knowledge and Criteria:
- Ability to work collaboratively in a team environment
- Excellent communications skills
- Strong IT, administration and organisational skills
You must be eligible to work in the UK for the entire duration of the internship.