HR Administration Assistant

East of England Community Health and Care NHS Trust delivers expert healthcare in people’s homes, community hospitals and local settings across the East of England.

Our nurses, therapists, clinicians, support teams and partners work together to provide coordinated care that supports independence, recovery and wellbeing. We believe people are best cared for close to home, in the communities where they live and belong.

By combining professional expertise with strong local relationships, we help people stay well, feel supported and access the right care at the right time. Expert healthcare, close to home, trusted by our communities.

Different ideas, experiences and backgrounds make us stronger and more creative and applications from all walks of life are welcomed. Our processes ensure that all applicants are treated fairly at every stage of the recruitment process.

We also offer flexible working patterns and we would encourage you to discuss this with the recruiting manager before or during the application process if this would interest you.

We welcome applications from people who share our values and can help us deliver outstanding care in our local community.

Please note, our selection processes are in place to ensure we recruit candidates with the right values and skills. Please be advised that the use of AI in applications is monitored. We remain watchful of candidates who misuse these tools to generate an application that doesn’t accurately reflect their skills.

Before applying for this vacancy, please make sure you’re familiar with ongoing GOV.uk sponsorship eligibility criteria which will impact the organisations ability to provide sponsorship, whether this is currently or in the future.

Job overview

Are you an experienced administrator who takes pride in delivering a high-quality service? If so, this is an exciting opportunity to join our HR Operations team.

In this role, you will provide a wide range of administrative support, including:

• Responding to queries from staff and managers
• Managing shared HR inboxes
• Supporting diary management and arranging formal panels (e.g. absence, disciplinary and grievance hearings)

We will support you to develop your HR knowledge so that you can offer general HR guidance to managers and staff. This role would be ideal for an administrator who is interested in building their knowledge and a career in HR.

We are looking for someone who:

• Is a strong team player
• Has excellent organisational and planning skills
• Is proactive and able to manage a varied workload
• Has strong communication and IT skills

You will be part of a friendly and supportive HR Operations team. This is a hybrid role, with a base at Norwich Community Hospital. You will be expected to attend site for a minimum of one day per week, with flexibility to attend more frequently or travel to other Trust locations in line with service needs.

Banding of the role subject to Job Evaluation process.

Main duties of the job

To provide comprehensive administrative support to the HR operations team, contributing to the effective and efficient handling of employee relations casework and ensuring timely and accurate documentation.

To coordinate employee relations meetings, including organising hearing panels, booking rooms, management of the HR operations team diaries, preparation of documents and transcribing notes.

To provide professional HR advice to staff and managers, including non- complex interpretation of terms and conditions of service and HR policies. Understanding that this work is highly confidential in nature.

Working for our organisation

Please note, the selection processes at East of England Community Health and Care NHS Trust are in place to ensure we recruit candidates with the right values and skills, please be advised that the use of AI in applications are monitored. We remain watchful of candidates who misuse these tools to generate an application that doesn’t accurately reflect their skills.

Detailed job description and main responsibilities

The full details of the role are within the job description and person specification, please review the attached document.

Person specification

Qualifications & Training

• • Knowledge of administrative procedures and systems acquired through training and experience to NVQ level 3.
• • Maths and English GCSE (Level 4/Grade C or above), or equivalent

• • Evidence of further formal training would be an advantage

Experience

• • Proven experience of working as part of a team
• • Proven ability to organise and service meetings
• • Minute taking
• • Experience of working within a busy administration department.
• • Experience dealing with non-routine issues such as problem solving for an area of work or developing alternative or additional procedures

• • Knowledge of NHS policy and procedure

Skills, Abilities and Knowledge

• • Advanced working knowledge of Microsoft Office, especially Word, Excel and Outlook
• • Audio typing
• • Good organisational and communication skills
• • Proven ability to work on own initiative, without direct supervision, prioritising and managing own workload.
• • Problem solving skills
• • Excellent attention to detail

Communication

• • Able to communicate effectively in written and verbal English Language

Personal and People Development

• • Enthusiastic and motivated
• • Committed to providing the best possible service
• • Team Player
• • Able to work on own initiative
• • Tact and diplomacy

Personal Attributes / Behaviours

• • Professional
• • Tactful and polite
• • Ability to communicate with all levels of staff
• • Aware of own limitations and when to escalate to line manager
• • Ability to use own initiative
• • Open and approachable
• • Flexible and willing to commit to achieving results and meeting deadlines
• • Diplomatic
• • Competent and experienced team player
• • Able to plan workload to meet deadlines, often in a pressurised environment
• • Self-motivated
• • Positive and flexible approach
• • Willingness to learn new skills

Other

• • Ability to travel to trust locations

All sites are Smoke Free.

If you need this application in an offline format, please let us know.

If you are an applicant from outside the UK and do not already hold a self-gained right to work, we recommend you check the Home Office eligibility requirements before making an application.

Please note: Although we are a registered sponsor organisation, we are unable to offer sponsorship for some job roles, and this will be identified through filtering questions at the start of any job application on the Trac recruitment system.

Redeployment - Please note that in the first instance priority for this vacancy will be given to staff who are on the Trusts Redeployment Register.

DBS - this post may be subject to a Disclosure and Barring Service (DBS) check.

Closing and Interview Dates -This vacancy may close early if sufficient applicants are received.

Data Protection - A privacy notice detailing how we will handle your data is attached to this advert as a document. Your application will be transferred to our recruitment management system (Trac) once the advert has closed and you will receive notification then detailing how Trac will handle your data.

Our safe recruitment pre-employment checks are undertaken before an appointment is confirmed and may include a DBS check. Where the role requires you to drive, we'll ask you to validate your driving licence online via the DVLA.

In submitting an application, you authorise East of England Community Health and Care NHS Trust to confirm any previous NHS service details via the Inter Authority Transfer (IAT) process should you be appointed.

ALL CORRESPONDENCE will be via the e-mail address on your application form. If you have not been invited to interview within 2 weeks of the closing date, you unfortunately haven’t been successful on this occasion, but keep an eye on our vacancies as a job that’s just right for you may appear!