[ref. x82248702] Customer Care Agent

Evolution Funding is the largest motor finance broker in the UK. Since our formation in 2002, we have transformed from a traditional motor finance brokerage into a technology-led firm with systems and technology capabilities that are designed to put the customer first and help our partnerships to grow.

The passion and enthusiasm of our people, around 500+ UK-wide, and their commitment to our vision, has enabled Evolution to deliver the results that have gained us awards and recognition, both within and outside of our industry.

What the role involves:

• To confidently handle inbound due diligence calls with customers to explain the terms of their finance agreement and provide accurate product information.
• Demonstrate active listening skills, and be able to identify potential risks of vulnerability or fraud.
• Assist and guide customers through any e-sign queries with a helpful and professional attitude.
• Resolve customer concerns and escalate complex issues when necessary.
• Work effectively and collaboratively with colleagues and other teams to achieve service levels and deliver exceptional customer service.
• Display a good understanding of funder products and regulatory obligations in line with FCA guidelines.
• Have a focus on achieving the best customer outcome with every call, and ensuring you keep up to date with regulatory training and development.

What are we looking for:

• Excellent customer service and telephone skills
• The ability to multitask and problem solve whilst maintaining a professional and engaging experience for the customer during a call
• Patience, understanding and empathy
• The ability to learn new systems and take on board training of regulatory products and processes
• Great organisation and attention to detail
• Ability to work flexible hours and weekends

Why join us?

As well as offering a welcoming and friendly culture, becoming a part of Evolution means stepping into a world of career opportunities. Here’s what else we have to offer:

• Generous Holiday Allowance: Enjoy a well-deserved break with 33 days of holiday (pro rata, including bank holidays), which increases with your length of service.
• Life Assurance Cover: Our life assurance cover provides financial security for you and your loved ones, allowing you to focus on what you do best.
• Employee Assistance Program (EAP): Access to free and confidential support and resources to help you through any challenges.
• Health Care Cash Plan: Cashback towards everyday healthcare bills to keep you and your family healthy.
• Pension Scheme: Your future matters to us. That’s why we offer a robust pension scheme to help you plan ahead with confidence.

At Evolution we celebrate diversity and are committed to creating an inclusive environment for all employees.

Additional pay:

• Bonus scheme

Benefits:

• Company events
• Company pension
• Free parking
• Health & wellbeing programme
• Life insurance
• On-site parking

Schedule:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Chesterfield, S41 9AZ: reliably commute or plan to relocate before starting work (required)

Experience:

• customer service: 1 year (preferred)

Work authorisation:

• United Kingdom (required)

Work Location: In person