Front Office Team Member
Front Office Team Member
Crowne Plaza Birmingham NEC Check out the hotel on our virtual tour!
The Opportunity
We are looking for a highly motivated and customer-focused individual to join our hotel as a Front Office Team Member. As the first point of contact for our guests, you will play a crucial role in creating a memorable and seamless guest experience.
Responsibilities:
- Provide exceptional customer service to all guests, including check-in, check-out, and responding to inquiries
- Handle guest requests and concerns promptly and efficiently, ensuring guest satisfaction
- Answer phone calls and emails, take reservations and manage guest information
- Assist with administrative tasks such as billing, record-keeping, and report generation
- Work closely with other hotel departments to ensure a smooth operation and guest experience
- Our enviable employee discounts on bedroom rates across the lgh hotel portfolio.
- Access to the ihg employee room benefit programme across their global portfolio. (t&cs apply).
- Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
- Eye care
- Free legal & money advice
- Counseling sessions
- Hospital & death benefit plans
- Cycle to work scheme
- Wellbeing tips and support fitness videos
- Recipe ideas
- Advice on keeping active and healthy living
- Wellbeing podcasts and tv
- Breathing exercises
- 24/7 advice and support line
- Team reward & recognition
- Free meals on duty
- Free parking
- Previous experience in a customer-facing role, ideally in a hotel or hospitality environment
- Strong communication and interpersonal skills, with a friendly and welcoming personality
- Ability to multitask and work in a fast-paced environment
- Familiarity with computer systems and software, including reservation and property management systems
- Flexible availability, including weekends and holidays
If you are a team player with a passion for hospitality and excellent customer service skills, we would love to hear from you.
Hotel
The Crowne Plaza Birmingham NEC is an impressive 242-room hotel located in an enviable position near the Genting Arena, NEC, and Birmingham International Airport. Nestled within picturesque grounds that overlook Pentigo Lake, the hotel can be conveniently reached within a 5-minute drive from the airport and railway station, and is situated just 10 miles from Birmingham City Centre.
About us
Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality.Join our dynamic team and be a part of shaping the future of the UK hospitality industry.