[ref. t0052716] Crawley - Receptionist UTC/CAU/PTC | Sussex Community NHS Foundation Trust

The successful candidate will be working Variable hours between 7:15am - 10:30pm Monday to Sunday on reception in our Urgent Treatment centre, Clinical Assessment Unit along with Planned Treatment Centre to ensure the efficient and effective operation of all units through the co-ordination and provision of high standards of reception and clerical services.

• Receives Patients and visitors to the service. Responds to queries and requests for information as directed by office procedures, guidelines and protocols. Refers complex or unusual requests to the Team Administrator or a member of the clinical team.
• Regularly checks on the tidiness and cleanliness of the office environment and takes action to ensure any problems are resolved.
• Undertakes admin tasks that are assigned.
• Attends team meetings within the service
• Formats letters, reports where necessary
• Carries out photocopying.
• Ensures incoming or outgoing post is processed promptly

We are the main provider of NHS community services across East and West Sussex. Our 6,000 staff serve a population of 1.3 million providing essential medical, nursing, and therapeutic care to adults and children.

Our Trust vision is to provide excellent care at the heart of the community, helping people plan, manage, adapt to changes in their health, supporting avoidable hospital admissions and reducing hospital stay times.

We have opportunities for everyone across our wide variety of services including medical, clinical, support and corporate services.

• Positive 2022 NHS Staff Survey results, scoring highly in compassionate culture & leadership, and staff wellbeing support
• Variety of working environments across the community, in patients' homes, within our community hospitals and bases across the county
• Supportive flexible working patterns such as: part time, flexi time, annualised hours, and flexi retirement options
• Excellent training and development opportunities
• Research opportunities
• Cost-effective workplace nurseries in Crawley, Hove and Brighton
• Thriving BAME, Disability and Wellbeing, LGBT+ and Religion and Belief staff networks
• Level 3 accredited Disability Confident Leader, committed to creating inclusive workplaces
• Veteran Aware Trust, achieving accreditation from Veterans Covenant Healthcare Alliance (VCHA)
• Located in stunning Sussex, with easy access to the South Downs and the coast
• Access to a wide range of benefits and discounts for NHS staff

1. Provides feedback about how reception and administrative procedures work in practice in the UTC/CAU/PTC to help with identifying improvements.
2. Books patients that attend the UTC/CAU/PTC onto the computer system and makes appointments for follow up clinics. Assists with photocopying and posting of letters as required to various agencies.
3. Assists new staff recruited to the reception team by demonstrating own duties and explaining procedures and standards.
4. Participates in the performance development review process, and attends training courses that are mandatory and for personal development.
5. Has a responsibility in ensuring the privacy, dignity and confidentiality of patients, relatives and colleagues is respected at all times or responsibility for the maintenance of equipment, buildings or other physical assets.

1. Receives Patients and visitors to the service. Responds to queries and requests for information as directed by office procedures, guidelines and protocols. Refers complex or unusual requests to the Team Administrator or a member of the clinical team.
2. Regularly checks on the tidiness and cleanliness of the office environment and takes action to ensure any problems are resolved.
3. Undertakes admin tasks that are assigned.
4. Attends team meetings within the service
5. Formats letters, reports where necessary
6. Carries out photocopying.
7. Ensures incoming or outgoing post is processed promptly. Further information is available in the attached job description and person specification.

This advert closes on Sunday 29 Sep 2024