Booking Clerk - Neonatal

Here at East and North Hertfordshire NHS Trust,

Our mission is: Providing high-quality, compassionate care for our communities

Our vision to 2030 is: To be trusted to provide consistently outstanding care and exemplary service

Job overview

We are recruiting for a Booking Clerk who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

We are looking for a highly motivated, enthusiastic individual to work within our team.

You should have the ability to work without direct supervision, be able to prioritise and manage workloads in order to support our team.

You will provide professional and efficient administrative support to the secretaries, service coordinator, ward clerk and consultants. Duties will include booking appointments, receipting clinics, cashing up clinics, creating referrals, cancelling and rebooking clinics and maintaining ERS.

You will apply a high degree of confidentiality to all of your work.

You will undertake these duties with and without direct supervision, working within broad procedural guidelines.

At the heart of everything we do are our core values: Include, Respect, and Improve. We encourage you to embrace these values throughout the recruitment process and in your role with us.

Main duties of the job

To work in outpatient clinics, welcoming the patients in and marking them as arrived on our computer system and then cashing up the clinic. Deal with enquiries in person and via the telephone and act as the first point of contact.

Liaise with Consultants, Outreach Sisters, Maternity Clinic manager and Deputy General Manager / Service Coordinator to arrange for additional clinics to be set up when needed.

Liaise with Consultants, Consultants’ PAs, Service Coordinator and the patient administration office to cancel and rebook clinics within the Trust guideline due to annual leave, study leaves and Trust rolling half days.

To book appointments for the Neonatal Unit and deal effectively with GP and Consultants’ queries regarding patients’ appointments and clinic details.

To manage the clinics effectively and ensure that patients do not breech the current waiting times by monitoring the clinics appointments effectively.

Supporting the ward clerk in prepping the notes for clinic.

Have knowledge of the patient administration computerised system and support the team in maintaining accurate health records and tracking system.

Ensure all follow up appointments are made in a timely manner

Working for our organisation

At East and North Hertfordshire NHS Trust, we are proud of the range of general & specialist services we provide & our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible & innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

We run the following hospitals:

• The Lister Hospital, Stevenage
• New Queen Elizabeth II (New QEII), Welwyn Garden City
• Hertford County, Hertford
• Mount Vernon Cancer Centre (MVCC), Northwood

We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation; our staff & patients are at the heart of delivering this ambitious agenda.

We understand that finding and starting a new job is an important life decision. If you need reasonable adjustments for a disability, or a life event, such as menopause - so that we can consider your application fairly & to get the best out of you during the selection process, please let us know.

We are committed to a positive work life balance for our employees. Employees are entitled to seek to work flexible working patterns & we are committed to listen and consider all requests. Such requests, of course, have to be made & considered formally, & will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.

Detailed job description and main responsibilities

Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.

Person specification

Previous Experience

• Demonstrable administrative experience
• Managing appointments
• Handling telephone enquiries

• NHS Experience

Qualifications/Training

• Educated to GCSE level

• Evidence of continuing development

Skills & Qualities

• Excellent communication and presentation skills
• Excellent verbal/written and interpersonal skills
• Excellent typing skills
• Ability to work well under pressure
• Confidentiality
• Initiative, flexibility and adaptability
• Awareness of limitations of experience and role

Knowledge

• Computer literacy including, Lorenzo, IFIT, Microsoft
• Word, Excel and Email

• Organisation structures

Other Requirements

• Willingness to learn and progress
• Ability to work within a team environment

Our values

We want our staff to believe in, demonstrate and live our values in everything we do.

Include

We value the diversity and experience of our community colleagues and partners, creating relationships and climates that provide an opportunity to share, collaborate and grow together.

Respect

We create a safe environment where we are curious of the lived experience of others, seek out best practice and are open to listening and hearing new ideas.

Improve

We are committed to consistently delivering excellent services and continuously looking to improve through a creative workforce that feels empowered to act in service of our shared purpose.

Committed to our Community

In particular we encourage applications from candidates with disabilities, and candidates from Black, Asian and Minority ethnic (BAME) backgrounds who are currently under-represented in various parts of our workforce .

We understand the importance of balancing work and home life. We are committed to support flexible working for our staff wherever possible and all our employees are given the opportunity to discuss potential for flexible working.

We are proud to be a Disability Confident employer and achieved our status in 2019.

We will remove barriers that prospective candidates might face at any stage of our recruitment process. If you have a disability and would like the advert in an alternative format, or would like to talk about how we can adjust the interview process to best support you, please contact us by emailing [email protected]

We are also proud to support our UK armed forces by supporting Reservists, Cadet Instructors, Veterans and military spouses/partners into employment and offering supportive policies that value their contribution to the community and to our Trust.

Our approach is inclusive, recognizing diverse challenges and creating a supportive environment where carers feel valued.

When you apply...

Please note that vacancies may close prior to the advertised closing date in certain circumstances. Please ensure that you make your application as soon as possible.

All correspondence relating to vacancies will be via the e-mail address you have provided on your application form. Some servers automatically send e-mails to your junk mail so please check as well as your inbox.

As a publicly funded employer, we need to ensure we utilise our funds responsibly, this may mean we are unable to support sponsorship required to gain the right to work for particular positions. We strongly advise you to contact the line manager or a member of the Resourcing Team before applying to confirm if we will be able to support with sponsorship for that post.

Prince's Trust Support

Please contact Enquiries.H&[email protected] for support.

Secondments/Fixed term

Where a vacancy is advertised as a temporary position, the duration will be specified in the advert. If the vacancy becomes permanent towards the end of the specified duration, the successful applicant may not be required to re-apply and can be slotted into the role on a permanent basis if appropriate.

If you are an internal applicant applying for a temporary working arrangement, please see the attached notes on secondments.