Clinical Shift Manager - Southern House

Job overview

To ensure the 111 service is delivered safely, consistently and to an appropriate standard. The post holder will act as a clinical resource to patients and staff and undertake operational management of the service in addition to the active participation in quality audit and training.

Main duties of the job

To ensure the 111 service is delivered safely, consistently and to an appropriate standard. The post holder will act as a clinical resource to patients and staff and undertake operational management of the service in addition to the active participation in quality audit and training.

Working for our organisation

Benefits we offer:

• Expert training and support from our dedicated in-house education team.
• Holiday entitlement is 27 days rising to 29 days after 5 years and 33 days after 10 years, plus 8 bank holidays (pro rata for part time).
• Enrolment into the NHS Pension Scheme.
• Access to continual professional development and opportunities within SCAS and the NHS.
• Occupational Health support along with an Employee Assistance Programme.
• NHS Discounts in over 200+ stores including Holidays, Days out, Car insurance, Restaurants and Clothing.

About Us

South Central Ambulance Service NHS Foundation Trust provides a range of emergency, urgent care and non-emergency healthcare services, along with commercial logistics services.

The Trust delivers most of these services to the populations of Berkshire, Buckinghamshire, Hampshire and Oxfordshire as well as non-emergency patient transport services in Surrey and Sussex.

We serve a population of over 7 million and answer over 500,000 urgent calls a year. We employ 4,551 staff who, together with over 1,100 volunteers, enable us to operate 24 hours a day, seven days a week.

1. As a Shift Manager within South Central Ambulance Service you will be required to provide leadership to your team to ensure the effective provision of the service they provide and to champion change in the organisation. You will ensure that your staff are motivated and express a positive attitude towards the organisation. You will address any issues and concerns that may inhibit your staff from achieving both their personal and organizational goals.
2. To work as an autonomous practitioner to support other practitioners within the operational environment using knowledge, skills, critical thinking and professional judgement supported by clinical assessment software.
3. To provide healthcare advice supported by clinical assessment software and facilitate onward to other professionals if required.
4. To liaise and communicate clinical information verbally and via technical links, where available, with health economy partners to ensure continuity of care for the caller.
5. To maintain and ensure clinical safety and maintenance of a high-quality service to those patients who call 111:

• To ensure that the communications link and software is operational and if it is non-operational to inform appropriate line managers and IT services.
• To maintain overall responsibility for the shift regards the needs of the team, e.g. breaks, sudden increase of 111 calls and the possible need of extra resources.
• To monitor the call queue to ensure that the calls are handled in a safe, timely and appropriate manner.

1. To work towards service delivery targets, clinical indicators, and national and locally negotiated targets.
2. To attend and actively participate in regular management meetings and work with the line manager to improve and / or consistently maintain performance.
3. To actively participate in regular call monitoring and quality of call handling to include call review and self reflection.
4. To ensure continued professional development through mandatory training and within personal development plans.
5. To provide clinical and professional expertise as required to call centre

1. To support and participate in the provision of core training where appropriate.
2. To review, evaluate and recommend revisions of clinical assessment software.
3. To operate within all local and national policies, procedures and protocols provided.
4. To comply with Clinical Governance standards including audit and customer satisfaction programme's, and to ensure continuous development of a quality service.
5. To adhere to your Professional code of conduct at all times.
6. To maintain professional standards and representation of South Central Ambulance Service Trust both internally and externally.
7. To manage Clinical Advisors on a daily basis. This includes responsibility for recruitment, attendance management, performance management and appraisal.

Please see Job description and personal specification for further details.

Please note, staff affected by the internal corporate review may be considered ahead of other applicants, depending on their at risk status (please see Organisational Change Procedure and Redeployment)

Person specification

Essential

• Recognized professional qualification, e.g. registered general nurse (RN1, RNA), ECP or Paramedic - Valid registration with NMC / HPC
• Managed a team
• Triage experience
• Audit, evaluation and clinical governance experience
• Extensive clinical knowledge
• Ability to communicate effectively: aurally, orally and in writing
• Flexible and available to work at short notice
• Sympathetic, respectful and caring approach to others

• Motivated towards further professional development
• Previous experience of telephone consultation
• Previous shift working experience
• Confident in dealing with complex calls in emergencies and out of hours
• Teaching or assessing qualification

Applicants who have a disability or are members of the armed forces community who meet the minimum shortlisting criteria for their post of interest will be invited for an interview and/or assessment (where applicable).

Please be assured that any requests for reasonable adjustments will not negatively affect your application.

As well as standard NHS benefits like generous holiday entitlement and an excellent pension scheme, we offer lots of extras for our staff. You can find out more information here – scasjobs.co.uk/benefits