[ref. s43636804] Customer Service Advisor
JCI Ltd Macclesfield
About Us:
Customer Support: Answer calls and emails from existing customers, including handling customer complaints and technical issues.
Case Management: Create cases in the CRM system to track customer interactions and issues.
Order Processing: Manage orders, ensuring accurate and timely processing.
Supplier Liaison: Communicate with suppliers to arrange replacement parts and resolve issues.
Site Visits: Coordinate and arrange site visits as needed.
Strong organizational skills and attention to detail.
We are a well-established family run company, supplying glazing solutions to a host of the UK’s largest retailers within the home improvement market. We specialise in external and internal bifold doors, front doors, sliding doors, windows and room dividers.
Job Role:We are seeking a dedicated Customer Service Advisor responsible for all aspects of post-sale support to customers, including handling complaints and technical inquiries.
Key Responsibilities:Customer Support: Answer calls and emails from existing customers, including handling customer complaints and technical issues.
Case Management: Create cases in the CRM system to track customer interactions and issues.
Order Processing: Manage orders, ensuring accurate and timely processing.
Supplier Liaison: Communicate with suppliers to arrange replacement parts and resolve issues.
Site Visits: Coordinate and arrange site visits as needed.
Administrative Duties: Update systems with relevant information.
Requirements: Excellent communication and customer service skills.
Ability to handle complaints and resolve issues effectively.Strong organizational skills and attention to detail.
Experience in a similar role is preferred but not essential.
Working Hours: Monday to Thursday: 8:30 AM - 5:00 PM
Friday: 8:30 AM - 4:00 PMNo weekends
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