Service Desk Operator
Our Client is looking for someone to join their busy service desk at entry level. If you are looking for a job in IT and have a positive attitude and the willingness to learn then training will be given. This is a temp role with the possibility of a permanent role working 37.5 hours per week.
You will be working in a busy service desk supporting UK suppliers. Dealing with over 680 depots throughout the UK, two manufacturing sites, and two main offices.
Full training will be given.
Role Specifics:
- Providing support in the form of Remote Technologies, Telephone and Email.
- Providing support for Desktops, Laptops, Polycom IP Phones, Mobile phones, Audio visual equipment, printers, Chip & Pin machines, Cisco network switches/routers and more.
- Logging calls accurately in a call logging system, taking ownership, troubleshooting and escalating accordingly
- Working independently on weekly assigned tasks
- Ability to meet deadlines of new projects assigned to the Service Desk
- Liaising with 2^nd line and 3^rd party support teams to resolve calls as soon as possible
Desired skills:
- Basic IT knowledge (familiar with O/S systems, Microsoft office, printer configuration, email troubleshooting, Use of Active Directory/Exchange etc…)
- Fixing issues via phone and remote access to various hardware devices (PCs, laptops, Printers, C&P devices, Audio visual equipment)
- Fixing issues via phone and remote access to various software programs (K8 Client management, CAD, SAP, Red prairie, RMS Call Management, Microsoft Office etc)
- Experience of using call management software
- Experience of working in a service desk environment
- Excellent telephone manner and customer service
- Ability to cope under pressure
- Full training provided
- A friendly environment
- Onsite Parking - Ability to drive is desired although not mandatory.
Thank you for applying.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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