Tenancy sustainment Assistant

Main Duties

• Manage, prioritise and take ownership of your own caseload
• Have an understanding of the Housing Allocations Policy
• Process housing register applications and change of circumstances
• Work collaboratively to maintain the housekeeping of the housing register
• Communicate effectively with internal and external customers in a professional manner by telephone, letter, email or face to face
• Liaise with Registered Social Providers with regard to advertising properties and supply / collection of information
• Maintain a series of email inboxes and process emails accordingly
• Update and maintain a range of manual and computerised information systems
• Produce spreadsheet’s newsletters and shortlist’s to enable the allocation of properties
• Undertake duties to end tenancies, including processing scripts, raising void, contacting customers for keys returned late, liaising with relevant Teams
• Provide support and cover for other team members as required
• Provide support to TS Advisors and TS Officers as required
• Organise printing of literature

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