Administrative Assistant

Nestled in 100 acres of picturesque countryside, we offer a unique, modern experience. Our restaurant newly refurbished modern decor, creating a sophisticated atmosphere for guests. We take pride in using locally sourced and sustainable ingredients, crafting creative dishes that have earned us high praise, including recognition by the Taste Lancashire scheme.

We're looking for a proactive and organised Admin Assistant to join our team and help keep our day-to-day operations running smoothly. This is a fantastic opportunity for someone who loves interacting with guests, enjoys the buzz of event planning, and is skilled at managing multiple priorities.

Key Responsibilities:

• Answer phone calls and assist with guest enquiries and reservations.
• Perform general administrative duties to support the efficient running of the restaurant.
• Handle guest enquiries and feedback, ensuring a positive experience for all visitors.
• Handle booking enquiries, including reservations for large parties, private events, and small functions.
• Coordinate with guests to manage reservations, particularly those involving allergies or special dietary needs, ensuring excellent communication.
• Produce weekly reports summarising restaurant bookings and performance figures.
• Assist in tracking data and handling pre-orders for group bookings and special events.
• Work closely with the kitchen team to ensure pre-order requirements are clearly communicated.
• Liaise with other departments on-site to coordinate reservations and ensure seamless service.

Hours & Schedule:

• Flexible hours ranging from 18 per week (across three shifts) to full-time availability.
• Shifts are primarily during the day, with occasional weekend shifts required.
• Flexible working hours are available to accommodate childcare or other existing commitments.

What We Offer:

• A supportive and friendly working environment.
• Flexible shift patterns to work around your needs.
• Opportunity to be part of a passionate team in a highly respected restaurant.

Requirements:

• Strong communication and organisational skills.
• Ability to handle multiple tasks and priorities effectively.
• Experience in administration or hospitality is preferred but not essential.
• Previous experience working with MS Office including Outlook, Excel, Word.
• Previous experience working with cloud-based reservation software is helpful.

Join our team at Bertram's Restaurant and help us deliver an unforgettable dining experience to our guests!

Additional pay:

• Loyalty bonus

Benefits:

• Company pension
• Employee discount
• Flexitime
• Free parking
• Gym membership
• On-site parking
• Sick pay

Schedule:

• Day shift
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Burnley: reliably commute or plan to relocate before starting work (required)

Education:

• GCSE or equivalent (preferred)

Language:

• English (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person