Hospital Receptionist
Bradford District Care Trust is an award-winning Trust that provides a range of innovative services that have been recognised as best practice nationally. As a provider of care for people of all ages who have mental and/or community health needs we are dedicated to providing a high-quality service, close to where people live and as much as possible tailored to an individual’s needs.
As a provider of care for people of all ages who have mental and/or community health needs we are dedicated to providing a high-quality service, close to where people live and as much as possible tailored to an individual’s needs.
Job overview
The hospital receptionist role will provide an efficient, effective and high quality administration reception support to health and social care professionals, service users and members of the public.
This is an exciting opportunity to be a part of a growing team. You will provide vital support to our clinical teams whilst maintaining front line contact with our patients and service users.
There is one part-time role at 18.5 hours with the scope of overtime across two receptions both based at Lynfield Mount Hospital.
Closing Date - 12/03/25
Shortlisting - 13/03/25
Interview - TBC
Main duties of the job
Are you an administrator looking for a new role within a fast paced and multi-disciplined team?
We are looking for an enthusiastic, highly motivated receptionist to join our dynamic admin team working at Lynfield Mount Hospital.
The successful applicant will support the hospital reception team dealing with enquiries from patients, service users, families, and clinical staff. This role will involve taking responsibility for the service reception, whilst providing vital support to a variety of teams.Applicants should be courteous, proactive and not afraid of a fast passed working environment.
The role would be ideal for those with experience of patient and service user contact, an excellent telephone manner and a strong administration focus. Comprehensive training will be provided to the right person.
Shift pattern will include working shifts. These will be morning and evening shifts, between 6:30 - 10pm including Saturdays and Sundays,
Example of shift pattern:- 3pm
- 10pm Thursday and Friday.
- 10am & 6:30pm
- 9:30pm Saturday and Sundays.
These hours are dependent on service needs.
Working for our organisation
Everything we do is underpinned by our core values: -
We Care - We act with respect and empathy, and always value difference
We Listen - We understand people’s views and respond to their individual needs
We Deliver - We develop and provide excellent services and support our partners
We will consider a variety of flexible working arrangements to enable staff to balance their work and home lives and support staff by offering a fantastic range of benefits including :
Increase mileage rates for > 3500
A wide range of health and wellbeing support packages
A range of internal and external development and learning opportunities
Plus many more.
We are also proud to pledge our support to the Armed Forces and hold a Bronze Award in the Defence Employer Recognition Scheme.
BDCFT is dedicated to environmental and social sustainability by delivering on the commitments within our Green Plan. All staff are actively encouraged and supported to participate in training and to identify and implement sustainable quality improvement across all service areas and activities.
The Trust reserves the right to close this position early if a significant number of applications are received.
Detailed job description and main responsibilities
Please read the attached Job description and person specification for further details about this role.
Right to Work in the UK
Prior to your appointment you will be asked to provide confirmation of your right to work and reside in the UK. During your continued employment with the Trust, you have a personal responsibility to notify your manager as soon as possible should there be any changes to your right to work status.
Regrettably, if the role is not eligible for sponsorship under the Trust’s eligibility criteria, the Trust are unable to extend your employment beyond the expiration of your current visa. The Trust is not responsible or liable for ensuring that your employment continues after this period.
As a condition of continuous employment, it essential you maintain the legal right to work in the United Kingdom throughout the duration of your employment with Bradford District Care NHS Foundation Trust (BDCFT). Any change in your right-to-work status, including but not limited to visa expiration, revocation, or denial of renewal, may impact your eligibility for employment with the Trust.It is your responsibility to promptly inform your Line Manager of any changes in your right-to-work status immediately and to provide necessary documentation for verification purposes. Failure to obtain or renew your visa in a timely manner is a breach of employment conditions and will result in termination of your employment.
We appreciate your attention to this matter and your commitment to fulfilling this requirement promptly.
Person specification
Qualifications
Essential criteria- Level 2 qualification in relevant field or equivalent level of Experience. (e.g GSCE A-C - or NVQ Level 2)
- Educated to an appropriate standard of English to undertake the job role
- ECDL or equivalent
- Numeracy Skills
Experience
Essential criteria- Data inputting
- Experience of general office duties
- Experience of call handling / switchboard
- Customer service experience
- Experience of dealing with complex issues
- Experience of working in a bust administrative role
- Experience of front of house customer facing role
- NHS and/or mental health experience
- Experience of training staff
Knowledge
Essential criteria- Understanding of confidentiality and how to maintain this
- Knowledge of office systems and processes
- Working knowledge of Microsoft Office software
- Knowledge of receiving visitors / telephone callers and taking accurate messages
Skills
Essential criteria- Ability to communicate clearly, both verbally and written, (articulate, meaningful, legible) with patients and members of the public
- Ability to communicate effectively in emotional/stressful circumstances/where there are barriers to communication due to language differences or mental health needs
- Ability to demonstrate tact and understanding where individuals may be angry or upset
- Time management skills
- Ability to work under pressure and meet weekly, monthly, quarterly and annual financial deadlines/ timetables
- Ability to work as part of a team, sharing knowledge and training
- Organisational skills and the ability to prioritise workload and work on own initiative within procedures and with supervision
Attitude / Approach
Essential criteria- Positive, motivated and enthusiastic.
- To build rapport, engage and develop positive relationships.
- Punctual and professional.
- Required to work with minimal supervision during out of hours shifts
- Flexible in approach to supporting colleagues and the service.
General
Essential criteria- Able to work outside of normal office hours including evenings and weekends
- BDCT requires all its staff and prospective employees to carry out your duties in line with Trust Equality policies and procedures, including relevant legislation, to deliver and promote equity of access to healthcare and equality of opportunity at work at all times.
Please note that the Trust reserves the right to close the vacancy before the closing date if a sufficient number of applications are received. It is in the candidates best interest to apply as soon as possible.
In view of Home Office Immigration Regulations all applicants must state their current immigration status, including expiry dates.
Bradford District Care Trust is an award-winning Trust that provides a range of innovative services that have been recognised as best practice nationally. As a provider of care for people of all ages who have mental and/or community health needs we are dedicated to providing a high-quality service, close to where people live and as much as possible tailored to an individual’s needs.
The Trust’s purpose is to create connected communities and help people to feel as healthy as they can be at every point in their lives and our vision is to connect people to the best quality care, when and where they need it and be a national role model as an employer and provide our staff with the best place to work.
Bradford has been awarded the coveted status of UK City of Culture 2025. The year is set to deliver more than 1000 new performances and events including 365 artist commissions, a series of major arts festivals as well as exciting national and international collaborations.Its themes will be rooted in the unique heritage and character of Bradford and will reveal the magic of the district that is held in its people, its ambition, and above all, its potential.
We would welcome applicants with lived experience of providing unpaid care and/or support to a family member or friend with a disability, health condition, frailty, mental health problem, addiction or other health and care needs.
We welcome people from all backgrounds and in particular Bradford District Care Trust is keen to reflect the population we serve, we are currently underrepresented in terms of black and minority ethnic staff. Applications are encouraged from these groups, but it must be stressed that selection will be solely on merit and in accordance with the Trust recruitment policy.
BDCFT is dedicated to environmental and social sustainability by delivering on the commitments within our Green Plan. All staff are actively encouraged and supported to participate in training and to identify and implement sustainable quality improvement across all service areas and activities.