[ref. a84031216] Dover - Administrative Assistant
Job overview
Exciting opportunity has arisen in the South Kent Coast Mental Health Services Administration team.
Calling all organised and motivated individuals!
South Kent Coast Mental Health Services have an exciting opportunity for a dynamic Administration Assistant to join our friendly Mental Health Together Service based at Coleman House in Dover
About the Opportunity:
This role offers you the chance to be part of a supportive team providing crucial support to a dedicated clinical team. You'll work alongside Consultant Psychiatrists, Community Mental Health Nurses, Occupational Therapists, Psychologists and other healthcare professionals.
What You'll Do:
- Be the friendly voice answering phones and responding to enquiries.
- Prepare and meticulously maintain clinical records and correspondence.
- Assist clinical staff with administrative tasks.
- Support colleagues working in the generic mailbox.
- Who You Are:
- A self-starter with a go-getter attitude and a forward-thinking approach.
- Flexible and adaptable, thriving in a fast-paced environment.
- Exceptionally organised with a keen eye for detail.
- You will have an empathetic and understanding nature.
- Proficient in Microsoft Office applications with strong IT skills.
Main duties of the job
The varied role of the Administration Assistant will include:
- Supporting the team to action work requests via the Mental Health Together generic mailbox, including the processing of referrals on the patient administration system (Rio)
- Having contact with patients, carers, relatives, and other external stakeholders.
- Reception cover will be part of this role.
- Typing letters and reports.
- Using the patient record system RIO (training provided).
- Taking and screening phone calls and managing the MHT mailbox.
- Ordering of stationery and other items as required via our SBS system (training provided).
The successful applicant must exhibit empathy and compassion, have a professional and flexible attitude, work well as part of a Team, have initiative, good communication, and interpersonal skills, can prioritize workloads, deal with challenging situations and can work under pressure at times to agreed timescales.
An effective approach is required to ensure an efficient and high standard of service to our patients.
Working for our organisation
Come and work with us in the Garden of England where we combine exceptional professional development opportunities with a tremendous quality of life.
We are Kent and Medway NHS and Social Care Partnership Trust (KMPT), providing mental health, learning disability and specialist services, serving 1.8 million people across the county.
The Trust (rated Good overall by the CQC and Outstanding for care) has 3,283 staff working in 66 buildings across 33 locations, covering an area of 1,450 square miles.
You will be joining friendly, passionate colleagues, rich in their diversity, who are committed to providing excellent care to our service users and their loved ones.
The nature of our work attracts kindness and compassion as standard and everyone from our cleaners and porters to the chief executive and chairman are recognised as playing a vital role in providing an exemplary service.
Here are some clips of our KMPT staff, speaking about their role and why they enjoy working for us.
Working at KMPT (youtube.com)
Canterbury site tour (youtube.com)
Dartford site tour (youtube.com)
Jessica Delo - Clinical Associate Psychologist (youtube.com)
Detailed job description and main responsibilities
Please refer to the attached job description for full details of the main responsibilities of the role.
Benefits- Annual leave allowance starting at 27 days per year (when working full time) + Bank holidays
- Access to the fantastic NHS pension scheme.
- Eligibility for the Blue Light Card (discount service for the NHS, providing members with thousands of amazing discounts online and on the high street).
- KMPT is creating an environment for equal opportunities for all, where we can ALL be ourselves. We take pride in our services – which are underpinned by our Trust values which can be found here.
Person specification
Qual;ifications
Essential criteria- GCSE English and Maths grade C or above
- Microsoft Office packages
Experience
Essential criteria- 1 year experience working in an Administrative role
- Experience working with Word and Excel
- Experience working in Mental Health / NHS environment
Skills and Abilities
Essential criteria- Excellent organisation skills, be able to prioritise your workload
- Strong Customer Service skills
- NHS Rio Client system trained