Mobile Network Manager - Coventry

Mobile Network Manager**

**£55k-£58k D.O.E.**

**Location: Coventry (Hybrid role - 2 days a week in Coventry)**

**Monday - Friday, 40 hours per week, shifts between 07:00-17:00 with an unpaid lunch break of half an hour**

Our client have an exciting new opportunity for a Mobile Network Manager to join their team based at our Head Office in Coventry. Reporting to our Head of Technical Network.

Reward Package:

• Competitive Salary
• 25 days annual leave + bank holidays
• Management Bonus scheme
• Company Car/ Car Allowance
• Pension Scheme
• Perkbox
• Life Assurance
• Employee Assistance Program
• Training & Development Opportunities
• Free Parking
• Service Awards

The role will also have direct line management responsibility for 3 Mobile Network Controllers and a parts administrator.

• Carry out any reasonable instruction as directed by a Manager [or Director].
• Always Deal with all internal and external customers in a professional and courteous manner.
• Always maintain a high level of dress and appearance adhering to PPE where the role requires.
• Attend any training sessions as requested and adhere to all company regulations.
• From time to time, you may be required to carry out duties outside the normal sphere of work as may be reasonably requested by Management.
• Efficient planning and management of the territory

• Creating monthly, quarterly, annual reports highlighting performance against objectives and budgets
• Labour accuracy (Mobile Technician Time Recording)
• First Time Fix Rate
• Mobile Technician Productivity (Labour Hrs/Travel Time/Over time)
• WIP Job Processing (time to final cost, close and invoice)
• Correct recharge values on jobs
• Van Stock accuracy
• Overtime, Absence and Turnover rates
• Training objectives
• General HS&E compliance matrix
• Quality controls on mobile network

• Previous experience within a customer management role is essential. Ideally this experience will have been managing multiple customers involved in different marketplaces
• Technical knowledge of light and heavy goods commercial vehicles and good understanding of vehicle engineering and road transport law
• Previous experience in managing vehicle Engineers / Technicians in a workshop or mobile maintenance operation
• Detailed understanding of workshop management, fleet management and rental industry within the commercial vehicle and trailer industry
• Experience of scheduling/planning of events in a previous role (this would include planning a very large number of events across multiple locations on a daily basis which are planned in advance)
• Previous experience of managing a fleet of vehicles/drivers is essential for this role
• Excellent communication and organisational skills (both verbally and in writing), as well as the ability to work well under pressure
• Highly skilled in use of Excel, Other Microsoft Office programmes and Computer systems that are integrated across the business
• Excellent organisation and time-management skills
• Excellent attention to detail
• Excellent communication skills and the ability to deal with people at all levels
• Mechanical qualifications to City and Guilds level 3 or equivalent standards

We operate from several prime locations in the area and are likely to have an office right near you. Our team offer a unique service tailored to match your precise needs, and can assist you with the following job roles: Sales Manager, Business Development, Field Sales, Sales Executive, Telesales, Telemarketing and Account Managers.

We are always on the lookout for the very best talent, so if you know anyone, refer them to our professional and friendly team who will be more than happy to help.

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